Lyric Theatre Reviews Summary

Theatre Experience

Pros:

• "The theatre is quite small compared to others. We sat in the stalls, middle of row M, the view was incredible."
• "Managed to get a box, it warned that views would be restricted due to the side on view. Personally the limited view was outweighed by the fact that I did not have limited leg room."
• "Although the theatre is old, 19th century I believe, it is possible for wheelchair users."
• "Great staff, especially the guy selling tickets at the box office this evening 19th March c. 18.00 letting my wife look for her lost train ticket."
• "The staff at Lyric Theatre are the nicest and the most professional."
• "Beautifully refurbished and everything you would expect from reputable theatre."
• "The addition of a cloakroom for the small fee of £1 was great for us carrying our luggage."

Cons:

• "A few of the staff were quite obnoxious."
• "The theatre itself was a little drab and in need of some renovation."
• "Only 1 x 25ml single shot! I did not appreciate the bar policy."
• "The restricted view seat was actually no view due to an iron post."
• "Its an old theatre that may be a bit tricky to handle if you have a disability."
• "Staff wow enjoying themselves generally more than attending to paying customers I had to endure a female staff chatting very loudly to her colleague."
• "Instead, I was greeted by a miserable and rude staff member that did not want to help or even try to show any empathy."

Show Quality

Pros:

• "Excellent evening. Came here for a birthday celebration and to watch the Bob Marley musical Get up Stand up, and can say don’t miss out on seeing this uplifting and emotional if you get the chance."
• "Get Up, Stand Up, Bob Marley Musical playing all the head bobbing, toe tapping familiar collection. Love, loved it."
• "The Bod Marley Show was absolutely AMAZING.....the history, the singing 'RITA', the dancing, the vibe was unmatchable..better than any other theater show I've attended."
• "The show was an amazing, high quality and well thought out collection performances."
• "I went to see Bob Marley play and it was completely stupendous, really recommended it!"
• "The show was very good too, saw Get up stand up about Bob Marley."
• "Went to see, Get up- Stand up the Bob Marley play. The play was brilliant! It’s a must see for sure and the staff were incredibly friendly."

Cons:

• "Numerous members of the audience seemed to have had imbibed copious amounts of alcohol."
• "The theater itself is old needs to be refurbished seating tight no leg room no cup or refreshment holder within the chairs."
• "The theatre was also very hot and uncomfortable."
• "Unpleasant experience (despite a great play - Bob Marley musical) The seating was very cramped and did not have sufficient leg room."
• "went to see this on Thursday 29th.. although the show was good. the heat in the theatre was unbearable."
• "Slightly disappointing to be informed at 12.30 that a 14.30 show was cancelled especially when money was spent to make sure we would be there on time."
• "As with all shows, it's a shame that tickets are so expensive. Nearly £200 for two tickets."

Accessibility and Comfort

Pros:

• "Great customer service, easy to book tickets even for a relative with a disability."
• "We were three rows from the front and never had a better view for anything."
• "They saw us in through a separate door to stow away our buggy and there was always someone showing you where to go."
• "It was very easy to get in and out and the queuing system was well organised."
• "One of London's compact theatres, the Lyric was bouncing to the Get Up, Stand Up lyrics of the Bob Marley musical when I visited."
• "A smart theatre, friendly staff, lovely gift shop."
• "A lovely old theatre with many original features still in place."

Cons:

• "No mobility access and I was left outside in the freezing cold with 2 very upset toddlers whilst waiting to collect our items from the cloak room."
• "The ushers are a shambles. Rude, condescending, and abrasive."
• "Got panicked by entrances that led to nowhere/locked doors."
• "Extremely small and tight."
• "No mobility access and I was left outside in the freezing cold with 2 very upset toddlers whilst waiting to collect our items from the cloak room."
• "They need to make seating suitable for people with health issues. They are not sympathetic to your needs."
• "no leg room. cost for being crammed in like sardines too high."

Staff and Service

Pros:

• "Great staff, especially the guy selling tickets at the box office this evening 19th March c. 18.00 letting my wife look for her lost train ticket."
• "The staff at Lyric Theatre are the nicest and the most professional."
• "Went to see, Get up- Stand up the Bob Marley play. The play was brilliant! It’s a must see for sure and the staff were incredibly friendly."
• "Great friendly staff."
• "Myself, my sister and friend came yesterday to see 'get up stand up', all the people outside the theatre checking everyone's covid details were really great."

Cons:

• "A few of the staff were quite obnoxious."
• "Staff wow enjoying themselves generally more than attending to paying customers I had to endure a female staff chatting very loudly to her colleague."
• "Instead, I was greeted by a miserable and rude staff member that did not want to help or even try to show any empathy."
• "The ushers are a shambles. Rude, condescending, and abrasive."
• "Staff not particularly welcoming or friendly."
• "The queue at bar in interval was so slow that I could not get served before needing to take my seat again."