Manor Farm Reviews Summary

Staff Service

Pros:

• "We had a really warm welcome from a lady called Laura who went out of her way to make sure we were happy with our meals."
• "Served by a delightful and extremely helpful young lady."
• "Staff were lovely with dogs. Especially Zac."
• "Special thanks to our server Chloe. Nothing was too much trouble for her."
• "Lovely hard working staff very polite and helpful nothing was too much trouble."
• "Had exceptional service from Laura who couldn’t do enough for us, always made sure we had everything we needed and made us feel very welcome."
• "The staff are genuinely happy to see you and enjoy having a chat with you."

Cons:

• "Very slow at the bar, massive long queue. Staff walk past dirty tables empty handed."
• "But the disinterested staff put us right off."
• "Wouldn't recommend here at all, plastic cups for all drinks! Staff are hopeless, managers stood around drinking whilst rest of staff running around with no structure or organisation."
• "Staff were rude, forgot drinks, food took ages to be served and no apology or quality check follow up."
• "Staff look like they dont want to be there especially happy (NOT) scouse girl with miserable attitude and one word conversations!!"
• "The service wasn't great! Knives and forks throw on the table by members of staff."
• "Staff member decided to take a phone call and wander off in between serving us food and then bringing us our cutlery."

Food Quality

Pros:

• "Meals were tasty enough when they arrived."
• "The food and service was incredible!"
• "They have a really good selection of lager, which was perfect for me."
• "The food was spot on, piping hot and well presented."
• "Home made Yorkshire’s, Gravy (with bits of beef in), Fresh well cooked veg, plenty of tender beef, proper homemade mash and crispy roasties!"
• "Mixed grill was amazing. Every individual part cooked to perfection."
• "The food was amazing we had a beautiful beef roast."

Cons:

• "Instead I received the most overcooked piece of gammon with an uncooked inch of fat running along its length,2 cold eggs,1 with no yolk and 1 with a hard yolk,no pineapple,cold garden peas, a burnt half of tomato,cold and a handful of warm chips."
• "The gammon was roar and could not even be cut with a steak knife. Fish dry as a board."
• "Starter - cheese garlic bread was really dry, hard and burnt underneath."
• "Horrible dry burgers, missing all the salad except a bit of brown old lettuce."
• "Food came and mixed grill showed little imagination from freezer to deep fat fryer and no veg no mushrooms no nothing except bland bored plate that was unappetizing which i expected more for £15."
• "Although the service was fast the food was disappointing, everything we ordered was overcooked - steaks and chicken."
• "Phily Cheese steak baguette was absolutely disgrace."

Ambiance and Cleanliness

Pros:

• "On the up side the beer was good and they have a lovely beer garden."
• "A nice smell was coming from the open fire near the well as well."
• "The pub looks good from the outside...it's even better on the inside and has a really good feel about the place."
• "You will go a long way to find a pub as good as this, and the Beer Garden is BRILLIANT especially in the Summer Months."
• "There is a big beer garden and a play area for the kids and there is a breakout room for the football crowd to watch the game without disturbing everyone else - a great idea!"
• "Quaint old poor oozing character. Ancient well inside the pub covered over with toughened glass, flood lit feature which you can walk on quite unique."
• "Classic old pub with lots of beams and large fireplaces."

Cons:

• "Pub interior looks tired and worn."
• "The beer garden was strewn with litter and the tables still had the Sahara sand from the previous days rain on them."
• "Pub itself was dirty in some areas, floors were so sticky - everywhere!"
• "Food area just felt dirty."
• "Upon finding a table I moved the chair and found it wouldn’t move, thinking it was fixed to the floor I tried again realised it was stuck to the floor like it had never been cleaned."
• "We got given a DIRTY cup with LIPSTICK MARKS around the side of it."
• "The knife and fork we were given, well the knife was filthy."

Management and Organization

Pros:

• "The new owners seem to want to know what the customers want and are trying their best to get the Manor Farm back on the map!!!"
• "The new owners are really accommodating."
• "So glad the new management have clearly made positive changes."
• "New manager is doing well bringing the food back up to a good standard but still needs a little work."
• "spoke to the manger he was lovely and actually felt sorry for him he dealt with our complaints."
• "Potholes now repaired. Well done, drive in safely Beer garden open."
• "The service we received matched the great food!"

Cons:

• "Just a really badly run pub."
• "Think that more to do with the management or lack of."
• "Disaster. Table was booked online yet no record of it on arrival."
• "Would not recommend this branch of Marstons, Have been to others with better experience."
• "The problem with this pub is that the kitchen cannot cope with the demand of the size of the eating area."
• "Instead of trying to solve the kitchen problem, the brewery continues to simply change the management every few years."
• "Just needs a manager that at least shows his/her face and sorts staff out once in a while."