The Dukes Head - JD Wetherspoon Reviews Summary

Atmosphere & Cleanliness

Pros:

• "It's right in the centre of the town, which has lots of competing cafés, pubs and restaurants."
• "Nice open fires in winter."
• "One of the best town centre Wetherspoons I’ve been to - the building itself was bright and airy and most importantly, clean!"
• "An impressive spoons with real fire, smart courtyard beer garden and a wealth of local history in pictures on the walls."
• "Great town centre location. Based in the old mail sorting office. Historic building with lovely atmosphere."
• "The place was lovely and clean and our waiter was lovely, very accommodating."
• "Clean, well-decorated pub."

Cons:

• "Lovely building but it was so grubby in there today. Mirrors dirty, seats, tables and the floor dirty."
• "The place is cold, grubby, and general overview unwelcoming."
• "Cleanliness of table was poor and the discarded chips and teabags under the table showed the lack of care."
• "Disappointing. Dirty glasses and plates on tables and along the bar. Lukewarm food that we had a long wait for."
• "Our table had a big dirty sticker mark on it but hey ho."
• "A bit dirty and untidy though and too many fruit machines."
• "The whole place was untidy, many of the tables not cleared promptly and spilled food not cleared from under some of the tables."

Service & Staff

Pros:

• "Friendly service. Excellent value."
• "Waitress and waiters very polite good atmosphere."
• "Serving staff, friendly and enthusiastic."
• "Staff were pleasant enough and we were served quickly...food was good value for money."
• "The staff are fast & friendly."
• "Service was friendly, delivery prompt and the meals were good."
• "Friendly willing to please staff good reasonable priced food and beers."

Cons:

• "Waitress with purple hair should be put on a customer service course after the way she spoke to my father."
• "Staff was not particularly friendly or welcoming."
• "Some of the staff seem to find serving a nuisance to them."
• "Staff not really helpful and were abrupt."
• "I felt that the staff here were very disrespectful."
• "Unhelpful staff would not make the bacon warm on the burger."
• "The staff seemed nice but didn't follow up on basic requests."

Food Quality & Availability

Pros:

• "Good food and beverage choices at reasonable cost."
• "Good place for a cheap gravy dinner or big breakfast."
• "The food was served within 15 minutes and piping hot."
• "Eat here often and it's always decent food for really decent prices."
• "The food was outstanding and so was the staff."
• "Enjoyed a lovely Katsu Curry and a pint of IPA, great food, and amazing value."
• "The food, especially Steaks on Tuesday and Fish on Friday is very good quality and amazing value."

Cons:

• "However, they said they had run out of 'all' steak which was really disappointing."
• "Food can be hit or miss if they're busy."
• "Food!!! Well in the past we have always been happy with what came to the table in this pub, but today's offering took Wetherspoon's to an all new LOW!! level."
• "Curry was great, rice & naan bread not even warm, which was not good."
• "The kitchen staff often mess things up so don't expect a lot."
• "Breakfast - On two separate occasions now I have had to return my full English as it has been stone cold."
• "The food served here is pretty mediocre at best."

Value & Pricing

Pros:

• "Cheap Beer."
• "It's always decent food for really decent prices."
• "Exceptional value in nice surroundings."
• "Two breakfasts with two lots of unlimited hit drinks for £11.90. Once again great value for money."
• "Cheap food and drinks as usual for Wetherspoons."
• "Had small fish and chips, with free soft drink for under £4 each."
• "1st time eating here and it definitely won't be the last, two adult meals with drinks and two kids meals with drinks all for £21."

Cons:

• "It used to be good value for money but then they changed the menus around and for what you get on your plate the price doesn't really match it too well."
• "Cheap meal had steak offer but shame chips ranged from over cooked to under cooked."
• "The food was fantastic, the beer was fresh and the value for money appealed to the Scot in me."
• "Cheap meal had steak offer."
• "However the cleanliness of my table was poor."
• "Another nice Wetherspoons venue with value for money meals."
• "Cheap of course. but also poor quality.. not normal!"