Address: 48 Ingate Pl, Nine Elms, London, SW8 3NS, United Kingdom
Phone: +442070380404
Rating: 4.9
based on 532 reviews.
Staff and Service Quality
Pros:
"All the staff are super friendly and warm, they came on time, made plan about how to move things."
"The service over the phone to arrange everything was excellent - we had a single contact who was obviously 'looking after us'."
"They were punctual, fast, and true experts when it comes to moving things around."
"The movers were incredibly efficient. They arrived 5 minutes early, were super quick, and were incredibly friendly and kind."
"The guys were very quick, friendly, helpful and so careful with our belongings and our new place."
"The three men showed up on time and were incredible polite and helpful."
"The movers (Gabor and Danil) on the day were very professional, and did a great job."
Cons:
"I booked my move for a Thursday. On the day nobody arrived. I called and was told there had been a mix up with the booking."
"On Sunday they arrived an hour late."
"They initially told me quite rudely that there was no way my stuff would fit in their van."
"Mix up with my booking on your part when two days before my move I phoned to check what time you would be coming and almost had heart attack when you told me you were fully booked."
"Although the van arrived about 20 minutes late, I was super impressed by the customer support team being able to tell me where the van was immediately."
"I would describe their approach as 'extremely relaxed' when it came to the care of our belongings and after the move was complete we noticed significant damage had been done to our (new) table."
"The admin team who botched up my request so badly."
Value for Money
Pros:
"I also found the price to be very reasonable."
"Tom went above and beyond to ensure a seamless and yet very cost effective move for us."
"It really is great value for money for the quality of service they provide."
"Not the cheapest but worth the money."
"Door to door was 1.5hrs for around £200."
"Aussie seem reasonably priced for the service they offer - possibly not the cheapest around, but certainly good value for money."
"The price was very reasonable, given a Friday move."
Cons:
"Being called 4 hours before our slot to see if they could come early as their other job finished early, so we ended up rushing around to accommodate them."
"This is at least £200 more than other quotes I had, which I was happy to pay for less stress on the day."
"One hiccup was that a couple of days after the move I was actually billed for 4.5 hours more than what the actual move took."
"I despise sneaky fees and deliberate hiding of charges."
"Good communication prior to move. I do think they are really incredibly expensive and overpriced for movers."
"Couple of gripes would be the minimum 2 hour booking, our job was done in less than an hour."
"Aussie Man and Van is not cheap they are definitely a premium service, but i can swear they are worth every penny."
Professionalism and Care
Pros:
"Nothing was broken or damaged during the move and you could tell they were putting care into moving everything and not rush around."
"They took one break but otherwise worked 50 minutes to move everything about without scratching the paintwork, and pretty soundlessly I might add."
"They were on time, professional and very flexible."
"The removal of all items was done discreetly and carefully and everything arrived in perfect condition at its destination."
"They were quick with packing up and unloading but so careful - I didn't have one damaged item, I didn't have one scuff on a wall in either place, everything was just perfect."
"They made sure computers and IT equipment had extra protection and I felt assured everything was taken away with care and professionalism."
"They treated our furniture with great care."
Cons:
"The problem was in fact their end of tenancy cleaning service, which they claim that 'By using Aussie Clean’s end of tenancy cleaning service, you’ll be able to bring everything up to standard.' Their standard made my ex-landlord charge me again a cleaning fee so I ended up paying double!"
"Only little complaint is they left a tiny bit of mould in the shower - to me this is an easy thing to clean so I'm not too bothered (very thankful for how good the other things were), but I didn't understand why this was left, as they definitely would have seen it."
"I was made to feel so unsafe in their presence I essentially hid away from them."
"Only improvement could be if they were made aware of the quote and which items of furniture we were taking as they didn't seem to have been informed."
"Confusing extra charges that make no sense."
"The usual customer service muppet answers to tell me I’m wrong."
"Had a bit of a struggle getting an initial quote."