ADAM Grooming Atelier, Canary Wharf - Jubilee Station Reviews Summary

Customer Service

Pros:

• "Unbelievable service, and kindness after popping in just before closing time the team cut my son's hair expertly and super quick!"
• "Shout out to Szilvia who is always welcoming and provides the service with a smile!"
• "They really do their best to make you happy and as a customer couldn't ask more!"
• "After reading the numerous good reviews about this place, I thought I would give this place a try. I was politely greeted, offered a drink and my coat was hung in the cloakroom."

Cons:

• "I mean if this is the level of the customer service dealing with complaints you can imagine the level of the poor service they have."
• "Extremely poor altitude and lack of professionalism. The manager and the barber were very indifferent when I expressed my dissatisfaction."
• "This branch is extremely poorly managed. Barbers’ attitude is rubbish. Always feel uncomfortable from the point you walk in."
• "Whilst the standard of haircuts is generally pretty good and consistent the quality of customer service can be very poor - even rude and condescending - especially if you wish to seek some stylistic input from the barber."

Haircut and Styling

Pros:

• "He has various disabilities and the barber handled him excellently."
• "I have been coming to this location for the last five years or so. It’s a great barbershop. They do the best cuts and shaves in London without a doubt."
• "I had my hair cut by Eddie - and quite simply the best haircut I have ever had."
• "Amazing Barbers! Ali who did this was awesome! Super thorough and patient!"

Cons:

• "he completely ignored what I said and went to a weird haircut of his own that was terrible."
• "Very average experience here today, not what I expected for the price or location."
• "Very disappointing that I went into Adam with medium length hair and gave specific instructions that were obviously ignored."
• "I had a very bad experience at this place today. The staff doesn’t listen what you are asking for."

Cleanliness and Ambiance

Pros:

• "the place is quite clean and they try to take care of you."
• "The haircuts are always perfect, the Turkish coffee delicious and the hot towel and massage make their director's cut worth every pence."

Cons:

• "the shop wasn’t that clean either. Lots of dust on all the fancy woodwork and the hot towel had a slightly odd smell to it."
• "Worst thing: the warm face towels are reused multiple times!"

Pricing and Value

Pros:

• "Great experience as always, and my barber Serdal was very professional and attentive."
• "The best barbers in Canary Wharf by far! Unbelievably good. Friendly and welcoming environment. Reasonably priced."
• "Perfect hair cut and the prices are similar to two unprofessional places I went before, one of them also in Canary Wharf."

Cons:

• "Would be great if you could list a price for this type of service."
• "RACIST & RUDE - literally charging customers more based on race."
• "For £38 for a simple haircut I’d expect better staff training."

Management and Policies

Pros:

• "They really can’t do enough for you."

Cons:

• "Had a browse through other 1 star reviews, no reply from anyone. Clearly Adam Grooming management team is too busy to address the issue."
• "I was told that my hair, being curly/part afro, was especially hard to cut, hence the price increase - literally charging customers more based on race."
• "Started off getting haircuts here three years ago. Back in the day I would have given 5 stars but over the years I've found the place having less appeal."

Quality of Service

Pros:

• "The services provided are excellent enough."
• "The whole process feels very unrushed and relaxing."
• "All team members are providing high quality service."
• "Absolutely amazing!... Sam does an amazing blend and cut."
• "Eddie gives an excellent haircut and friendly service."

Cons:

• "The last 3 times I've went here the quality of the haircut has dropped."
• "The haircut itself is brief (approximately fifteen minutes) and predominantly done with clippers and thinning scissors."
• "The service is also very inconsistent - sometimes you might receive a massage, whilst other times not."

Barber Skill

Pros:

• "The barber was friendly and attentive."
• "The skill level of the barbers here is uniformly very high."
• "Bekir from this team is my favourite guy... very talented and professional."
• "I have been going to Adam for a year now... the cut was always top quality."
• "Ikbal looked after me and I received one of the best haircuts and beard shape ups I've ever had!"

Cons:

• "I asked for a stylish fade and instead I got a plain and simple short, back and sides."
• "Barbers seem rushed and not taking the time to get to know your hair or what you want."

Booking and Wait Time

Pros:

• "Booking is easy and the reminder system is spot on."
• "Never had to wait too long even when they seem busy."

Cons:

• "Booking system is a joke."
• "Even with an appointment, I had to wait over 30 minutes to be seen."