Ponte Nuovo Reviews Summary

Atmosphere

Pros:

• "Everything about the atmosphere is enjoyable, from the sophisticated decor to the smart layout of the restaurant."
• "Gorgeous ambiance."
• "A great atmosphere which sets the scene well for a great night out."
• "The atmosphere is brilliant."
• "Ambience is really cosy."
• "The atmosphere is light, it has an air of fine dining mixed with home cooking which is very comfortable."
• "The atmosphere and services here were fantastic."

Cons:

• "For Valentines night, the lighting was too bright, the music too loud and it was too busy. The atmosphere was not romantic."
• "Only negative is its occasional quietness - few customers, for some reason."
• "The bar was next to the tables and was very noisy with clattering dishes and glasses."
• "Very loud holiday camp music (macerena etc) which is great if that's what you want... just don't expect to be able to hear each other!"
• "On certain nights, the windows tables are blocked due to the club next door so beware."
• "There was also a strange smell lingering."

Service

Pros:

• "An amazing restaurant with amazing staff and manager."
• "All the team were friendly, efficient and kept the customers safe."
• "The staff were extremely attentive and helpful."
• "Staff were very friendly and good service."
• "The staff are so friendly and the service is excellent."
• "The waiter that we had was so nice and friendly."
• "Service is attentive and welcoming."

Cons:

• "The service was extremely slow and when we did get the attention of the waiter he either forgot the request or just missed things."
• "Rude waitress and manager as well, constantly moaning about us having two tabs instead of one."
• "The service wasn’t great. Hard to get anyone’s attention."
• "The staff was very rude. I went with two friends and we wanted to split the bill and was told to go and stand as if we was in Nando’s in front of everyone."
• "We were served by a horrible waiter. An older gentlemen who didn’t speak, was unfriendly and unattentative."
• "The service was soooo slow (it took about 30 to 40 mins to order our food and same later to pay)."
• "The staff are aggressive and rude !!!"

Food Quality

Pros:

• "The food was top notch delicious and the service from the staff was exceptional."
• "The food served here is extremely tasty and very filling."
• "Honestly the best Italian restaurant I have visited."
• "The food was one of the best Italian's me and my partner had."
• "Brilliant food. Fresh and filling."
• "The food incredible and the wine tasteful."
• "The food was absolutely amazing, so fresh and tasty."