Beckenham Beacon Reviews Summary

Doctor Interaction

Pros:

• "This doctor really cares, he listened to all my issues, was honest and caring."
• "Excellent service. Arrived at 6pm with half the corner of my finger missing, I was bandaged up and asked to come back the next day."

Cons:

• "I leave feeling gaslit and alone nearly every time I go."
• "The 'doctor' was condescending and made me feel stupid for coming in."

Staff and Reception

Pros:

• "The staff at the Urgent Care Unit are super nice and friendly, their receptionists are lovely and compassionate."
• "Really appreciated the opportunity to be able to walk in for an assessment."

Cons:

• "Main reception had no interest in helping me even after I asked for help."
• "The triage nurses are always rude and aggressive."

Wait Times and Efficiency

Pros:

• "After explaining the injury, the triage was done and only waited 30mins before being seen by a specialist."
• "I have had 3 appointments at Beckenham Beacon recently and I have been very impressed that every appointment has been on time."

Cons:

• "Wait times are REALLY long (expect to wait more than an hour to see a doctor)."
• "I came here at 19.23 on Monday with an what I think is a fractured ankle and got turned away even though the closing time is 8pm."

Facility and Operations

Pros:

• "We went to see a speech and language therapist for my daughter and she helped my daughter stay engaged in the activity worked around my daughter and her needs and was very understanding."

Cons:

• "The place is meant to be open 8 to 8 which means you should be able to arrive by 8 and be seen!"
• "This place is an absolute joke. We were told on 2 occasions that we have 3 people in front of us, and we stood and watched 5 people get called in front of us."

Patient Care and Treatment

Pros:

• "The staff do a fabulous job with the resources that they have at their disposal."
• "Thank you so much to everyone at the Urgent Care Centre, you all done a brilliant job, with a relentless stream of people coming in for help, like myself today."

Cons:

• "My daughter had asthma and she couldn't breathe properly so we went to urgent care. When we got there, a nurse did an assessment on her then we had to wait more than 3 hours!"
• "We have had to visit here a few times due to my partner having epilepsy and often injuring himself when he seizes."

Administration and Policies

Pros:

• "I was bandaged up and asked to come back the next day. Following day seen, cleaned and X Ray all under 2 hours! All staff were helpful."

Cons:

• "The doctors seem ok, it’s the admin staff who behave absolutely appalling, rude, patronising."
• "Was sent here by NHS 111 as away from home and had forgotten 5 blood pressure tablets, after a few minutes the nurse called me in and then told me they couldn’t help me as they only had one doctor."

Privacy & Confidentiality

Pros:

Cons:

• "Beckenham beacon has one receptionist asking details and personal questions for all to hear in the waiting room."
• "No privacy at the reception desk, the waiting room is right there so everyone can hear you telling the reception staff your personal details."

Facilities & Amenities

Pros:

• "Clean and fairly quick turnaround."
• "The building is nice and the environment feels welcoming."

Cons:

• "They need to fix the blood pressure machine, it's been out of order for a while."
• "The waiting room is always crowded and has a lot of sick people in close quarters which isn’t great."