Beckenham Hearing Reviews Summary

Booking and Appointment Process

Pros:

• "I was able to book an appointment within an hour of phoning their helpful receptionist."
• "Fantastic service. I had wax removal in both ears and I was in and out, all sorted, within 8 minutes."
• "Booked over the phone, quick and easy."
• "Prompt response to enquiry for ear waxing appointment for my 90 year old mother."
• "Had an ear infection I wanted to get checked - managed to see them the same day."

Cons:

• "Booked on the phone and paid in advance. Was sent a form by email to fill in which can be done at the practice. I think that can be made clearer."

Staff Professionalism and Friendliness

Pros:

• "Really lovely service from all the team! The clinician was very friendly and explained everything clearly."
• "The staff were delightful and friendly, I’d highly recommend a visit should you have any problems."
• "Both members of staff were friendly and professional."
• "Absolutely brilliant experience. My mum in law desperately needed her ears syringing. Lovely people and can’t thank them enough."
• "The staff are kind, they have up to date equipment and procedures and the surgery is immaculately clean and tidy."

Cons:

• No negative comments found regarding staff professionalism and friendliness.

Procedure Effectiveness and Comfort

Pros:

• "It took about 20 minutes and was painless. What a relief to have the wax removed and hear everything clearly again."
• "The suction method was used to extract the wax. It was painless and completed very quickly."
• "Treatment was done in 20 minutes and walked away with hearing!"
• "Had both treatments with Micro Suction and the water jet to clean out my ear. Same day appointment also."
• "The Water irrigation procedure was done with expert care and was surprisingly pleasant."

Cons:

• "I found the procedure slightly uncomfortable due to the feeling of pressure in my ears, but only very mildly so, and briefly."
• "I had wax removal done and the process was slightly unnerving, but the audiologist who saw me explained how the process worked in detail so as to reassure me."

Facility Cleanliness and Environment

Pros:

• "Nice, clean facilities. In and out within 15 minutes - very pleased I can hear properly again after ear wax removal."
• "The clinic was bright, professional, easy to find with lots of parking close by."
• "I had both ears cleaned out here today and it was the easiest, friendliest medical-type service I've received in years."
• "A very quick and professionally executed service! My ears were deeply blocked with ear wax, and my hearing was hindered as a result."
• "The premises are also very clean and Covid secure, which was a comfort."

Cons:

• "Although the clinic was having an IT issue on the day, the receptionist and audiologist coped with this situation very well and my treatment went ahead without delay."

Aftercare and Follow-up

Pros:

• "After years struggling with hearing, Neil has helped immeasurably. Highly recommended."
• "Excellent service and attention from Beverly removed a massive amount of wax with a smile and I’m now hearing colours! Lots of great advice on ear care too."
• "Neil also took the time to answer general questions I had about hearing and the ear which I really appreciated."
• "I have always travelled to the West End to see a hearing Specialist for microsuction. I was pleasantly surprised to find Beckenham Hearing on my doorstep."
• "Astounding how marvellous this whole experience was for my 96 year old father. The care and expertise was brilliant all covid clear."

Cons:

• No negative comments found regarding aftercare and follow-up.