McDonald's Reviews Summary

Customer Service

Pros:

• "McDonald's is McDonald's. Friendly staff and fast service, even at peak times."
• "The customer service at this location is really good."
• "Staff always polite and friendly with customers and themselves so they create a lovely atmosphere with no disputes or bad faces."
• "Otherwise, a great team, friendly staff and helpful managers! Service is fast and good out of peak times too :)"
• "Right outside Barkingside Police Station so regularly visited by Police Officers and Police Staff. Lovely staff served me quickly and with perfect efficiency."
• "It was great..Girl (forgot her name)who served me was very understanding and had very good product knowledge..no doubt that she is a great Easter to MacDonald..great service and cleanliness..one of the nicest MacDonald I went after long time.."
• "A sufficiently pleasant place to spend time, recommended."

Cons:

• "The woman who was giving the orders was very rude (Rumanian Lady) she shouted at me Infront of more customers."
• "Very rude staff very unprofessional staff management are very rubbish they are very rude customer and shift manager name is Patricia she is very rude."
• "Staff rude and unhelpful."
• "Terrible place and very slow staff. The manager was very unfriendly to my request for a refund for the smoothie."
• "Staff seem very very unorganised."
• "Staff are rude and don’t care."
• "Staff are ignorant and argumentative."

Order Accuracy and Wait Time

Pros:

• "I only waited a couple of mins which made things much easier."

Cons:

• "The last 3 times I have ordered through just eat my order is incomplete."
• "A basic order took 15 minutes to process and even then it was wrong."
• "Long wait food was cold, my order was wrong and went in the bin."
• "Took me half an hour to get my food."
• "I specifically ordered a chicken nugget meal with fries and a strawberry lemonade however tell me why the strawberry lemonade and dips did not arrive!"
• "Ordered food from this Mcdonald's and they had sent the wrong items."
• "Waited over 10 mins for our food."

Cleanliness and Food Quality

Pros:

• "Decent space and is always clean."
• "No issues with food quality or the staff."
• "Food is as expected."

Cons:

• "The restaurant seating area was dirty and there were no condiments at the stations."
• "Before anything i look for a clean place to eat. The first time i have been to this macdonald's and there was rubbish everywhere."
• "Bins were over flowing and it wasn't busy."
• "Food was barely warm when I got it and had clearly been sitting in the heat for a long time."
• "Food was totally cold and stale the fries were horrible."
• "Burnt 3 egg muffins which I ordered for delivery. Buns were burnt black."
• "The milkshake was given to me fully melted."