Chestnut Sheds And Fencing Ltd Reviews Summary

Customer Service

Pros:

• "Phone calls were professional whilst also being warm and friendly."
• "My initial questions and quotes were dealt with in an extremely prompt and professional manner."
• "Rachel was very friendly and helpful and answered all my questions."
• "Rachel was brilliant to deal with if u had any questions always happy to help us with a call or email."
• "Rachel was very helpful. Once ordered I was given a delivery date and time slot."
• "Rachel was very efficient and helpful."
• "Rachel help us to sort all that out, she was able to sort out the various upgrades we wanted."
• "Very pleased with all who helped, specially Rachel, also John & Mark who erected the Shed, two nice chaps who explained everything."

Cons:

• "Disappointing delivery. Be wary - if you are a foot over their measurement to installation point they will not wait even 15mins."
• "Poor communication. Useless instructions being a YouTube link to an unrelated summerhouse."

Quality of Product

Pros:

• "The materials used are of a high quality and the finish to shed is truly fantastic."
• "The build was superb quality. Chestnut shed take pride in making sure the build was absolutely right down to the last detail."
• "It’s exceptionally well built and should last for many years."
• "The delivery and installation lads were great with my parents."
• "Very pleased with my new shed/workshop/mancave - thank you! Good solid construction."
• "What an installation team they have. !!!! They arrived at 7.30am and were finished by 9.10am however the quality and ability was awesome.!!!"
• "Quality materials very rare these days. What an excellent company great communication would highly recommend."
• "The shed had been put together brilliantly."

Cons:

• "The floor is 19mm Shiplap with a bevel on rear of boards which catches all the dirt, great on walls but not the floors."
• "Shiplap board underneath windows has the tongue left on and went glazed rainwater will get into the shed."
• "The door did drop and I was told that was to be expected, so I re enforced it with some brackets, longer hinges and a skid plate to hold it when closed."
• "The shed was well made apart from a few knot holes in the roof."

Delivery and Installation

Pros:

• "Access to my shed base was not straightforward but the guys did everything possible to find a solution."
• "The delivery and installation lads were great with my parents."
• "On installation day Tony and Mark arrived early and we're a pleasure to deal with."
• "I’m very happy with the shed, exactly what I hoped for. Highly recommended."
• "Absolutely fabulous! Nothing is too much trouble. The Quality is excellent."
• "We couldn't be happier with the service we have received from Chestnut sheds."
• "Tony and John arrived on time, were professional, polite and tidied up afterwards."
• "The two guys who delivered and erected the garden house were part of the family firm and they were professional, polite and respectful."

Cons:

• "Arrived on time but it was extremely heavy and we had great difficulty carrying it along side of the house."
• "Disappointing delivery. Be wary - if you are a foot over their measurement to installation point they will not wait even 15mins."
• "It was disappointing not to have a list of materials and any assembly instructions."