Zizzi - Birmingham Brindley Place Reviews Summary

Customer Service

Pros:

• "The manager was quick to sort the problem out."
• "Very good customer service, staff are very friendly."
• "Thank you Valerija and all of the team at Zizzi Brindley Place."
• "Our waitress, Rebecca, went above and beyond to make me feel safe with my gluten free option."
• "Service was excellent. Would definitely visit again 👍"
• "Staff are great here, team work and personal service."
• "What absolutely lovely staff. The greeter and the two waiter were friendly, smiling and cracked jokes."

Cons:

• "The staff didn’t feel like working."
• "The service was horrific!"
• "The service was not great at all."
• "Our waiter seemed very stressed and even told us that they were overbooked for the number of staff."
• "Although it wasn’t very busy, it was difficult to get the staff’s attention."
• "Staff chatting the whole time and impossible to get their attention."
• "The worst customer service I've come across in a long time."

Food Quality

Pros:

• "All in all, lovely food and, thanks to the eat out to help out scheme, reasonably priced."
• "Food, service great from the time of our arrival."
• "The food was pretty decent, came quickly and was of reasonable value for money."
• "Lovely food. Excellent location and nice feeling inside."
• "Quality Italian style food, the seasonal Basilicata Calzone was tasty and the Salted Caramel Brownie was excellent."
• "Enjoyed fab cocktails and delicious food here, before a show at Symphony Hall."
• "The pasta Carbonara was gorgeous (no cream) and the garlic bread is magic."

Cons:

• "The calamari was nice and crunchy but the batter didn’t have much flavour."
• "Worst Zizzi ever, such a shame. Terrible service, terrible food, absolutely disgusting attitude from the manager."
• "Our food was absolutely vile, had to get the manager involved and he admitted that everything on the menu is pre-made."
• "Very disappointing food very small portions not enough to fill anyone up?"
• "The sauce was brought out still partially frozen more of a slush than a sauce."
• "Very bland and hugely overpriced for a naff kid's pizza and a bowl of pasta."
• "The vegetables were dry and looked like they'd been left out all day, and the ciabatta was burnt."

Value for Money

Pros:

• "Had 3 orders from the 3 courses for £15.95 set menu, and one order from the normal menu. Set Menu good value for money and available online."
• "Good value with a 25% discount code."
• "We had the Xmas menu deal which was great value."
• "Food wise the prices are reasonable, compared to some other of the restaurants nearby."
• "Also on the kids menu do bread and Tomatoe pasta dish for just £3.50 for him. Very reasonable price and he didn't finish it all as only 1."
• "Nice and tasty food that was reasonably priced."
• "Food as always was amazing and fairly priced."

Cons:

• "The food here is very expensive."
• "Visited before a gig in town food poor quality not warm."
• "Everytime we go to a Zizzi, the experience is awful. Never going again."
• "Consequently the restaurant is quite noisy, because it was full of customers when I went on a Saturday lunch time."
• "Very expensive for the amount of food we received, not very tasty either, wouldn't go back or recommend."
• "Ridiculous prices for such disgusting food. You're basically paying £10-15 for a ready meal."
• "Food was bog standard with an expensive price tag."

Atmosphere & Decor

Pros:

• "Lovely place to eat, great atmosphere."
• "Nice atmosphere in this restaurant, nice decor."
• "The food tasted great and the decor is lovely, there are a few downsides."
• "Clean and efficient too… went for a quick bit and it was the right choice."
• "Ambience of the restaurant is good and the location too."
• "The restaurant itself was located in a very nice part of Brindleyplace, and the restaurant was clean and welcoming."
• "It's got a great outdoor eating area in Brindley Place, and a nice relaxed feel."

Cons:

• "Very cramped, very little staff for the demand in the restaurant."
• "However, the presence of crying babies affected the overall atmosphere during my visit."
• "Bank Holiday Thursday, nobody in the restaurant, people turned away if no booking?"
• "Staff not paying any attention to the floor."
• "Tables were uncleared, dirty and the whole atmosphere was horrible."
• "The ladies loos were horrid - 1 cubicle out of order a 2nd with a missing seat and 3rd not flushed."
• "The waitress with purple hair was so abrupt and unfriendly."

Service Efficiency

Pros:

• "Food was tasty and served quickly."
• "Service with a smile and prompt!"
• "Food came out really quick."
• "Quick service by staff."
• "The food was delicious, and the service was prompt and friendly."
• "Swift pleasant service as not a peak time."
• "The food came out quickly and was a decent portion size for all of us."

Cons:

• "Took 1 hour minimum for food to arrive and by that time we decided to cancel the order because the film we were going to watch was going to start soon."
• "It took 20 mins just to get someone's attention to place our order and it didn't speed up from there."
• "Service was very slow."
• "Waited an hour for my seafood risotto."
• "Service was friendly and helpful but a little patchy."
• "Service was very slow! We arrived at 1pm and never left till 3pm."
• "We were waiting for our food for 40 minutes."