South Grove Motor Company Reviews Summary

Customer Service and Support

Pros:

• "Southgrove booked me in ASAP polite and helpful and sorted the problem free of charge."
• "The team sorted out everything with no arguments."
• "Excellent service from Simon and the others. No pressure and great customer service."
• "The fault was rectified within a couple of days and is now up and running with no issues."
• "Martin and the team took the vehicle straight back without hesitation to rectify the issue and also gave me a courtesy car."
• "Fantastic, family friendly garage. Informative and helpful. No pressure, relaxed atmosphere."
• "Staff were so helpful in helping me find my first car and the guy on the test drive with me was great."
• "Tremendous service from martin and Simon visited to view a car id seen on the web site... I was given space and time to view car thoroughly."

Cons:

• "After taking the car back to them, we were told the car is running perfect and their ‘technician’ could not find an issue."
• "Asked for the deposit back but they haven't got back to me. Taking hundreds of pounds for next to no work is poor business practice."
• "They sold a car knowingly with a major issue and then would not acknowledge it."
• "Terrible customer service and organisation...Disgusting customer service stay clear or be very wary."
• "Very disappointed with this car company...I feel cheated by this company."
• "I was told I have 12 months warranty with them...5 months later and the engine light now on they claim my warranty was only for 3 months!"
• "I recently brought a BMW 3 series from them with extended warranty since then (2 months I've owned it) its now cost me £1500 to fix."
• "Highly disappointed with my visit to southgrove motors...he says one thing and does another not reliable at all."

Vehicle Quality and Condition

Pros:

• "Looked after us very well, bought a used BMW that was serviced and MOTd prior to collection."
• "Excellent service we were allowed half a dozen sets of keys for different vehicles and allowed to roam and look at them without any pressure."
• "The car was immaculate inside and everything worked."
• "The vehicle I bought was fully serviced and MOT'd on purchase and has run perfectly now for 6 months with no issues."
• "The car received the canine seal of approval and the deal was done."
• "The car was in pristine condition and exactly as described in the advert."
• "Great price for my P/X and more than happy with the car I bought."
• "I bought my focus from these guys because they looked after my old car for years at their westhoughton service centre."

Cons:

• "After buying the car, the next day the car was started from a cold start which gave away a horrible rattle from the engine."
• "Noticed on collecting the car that tracking was out (pulling left) and air con not working (blowing hot air)."
• "When I finally got the car less than week of driving the engine light came on."
• "The vehicle I arrived to collect was not as described and had major mechanical defects."
• "The car had done less than 14,000. Car's fine but not happy having be without car and a garage bill in less than 3 weeks."
• "I was stood next to my husband when Alan and his colleagues lied to us... BUYER BEWARE GO ELSEWHERE."
• "After talking extensively over the phone about a vehicle, agreeing a price, talking over the history & condition etc it turned out the car wasn't as described."
• "I recently brought a BMW 3 series from them with extended warranty since then (2 months I've owned it) its now cost me £1500 to fix."