Morrisons Reviews Summary

Customer Service

Pros:

• "As per usual with Morrison’s, the staff are amazing, the selection and value for money is best."
• "The tills were managed by very competent staff."
• "A member of staff on the flower stall came to my aid and called security."
• "The staff are knowledgeable and friendly and always willing to cut a piece off a joint or fillet the fish for you."
• "Excellent customer service experience and very tidy and presentable supermarket the workers that work there are very friendly and polite and are always willing to help if there is an issue."
• "The staff are very helpful and are always able to direct you to where you need to go."
• "We have a fantastic team at our store who always go out of their way to help customers whenever they need help."

Cons:

• "Girl on till talking to what looked like her sister constantly whilst serving me."
• "Terrible customer service didn't even tell me how much id spent and didnt say thankyou."
• "Asked assistant on Bakery counter for a pack of white rolls. Totally ignored me."
• "I also had the joy of ordering from the cafe.. I was welcomed by someone who clearly hates their job or was just a rude individual."
• "Unhelpful and rude staff."
• "Some of the staff could do with a course on customer service, we were greeted by two rude rather ignorant staff members which put us of shopping there so we took our business elsewhere."
• "The issue was the attitude of the apparent supervisor who was clearly having a bad day and wasn't interested and the cashier was very rude and dismissive!"

Store Layout & Accessibility

Pros:

• "There are plenty of disabled bays for parking."
• "This is also a great location to park and do a little shopping in the town where you will find a huge range of shops selling everything from local trinkets and souvenirs to old-timey sweet shops etc."
• "3 hours free parking, fab for a quick visit into Skipton."
• "Access to the store is all flat and level and is via two wide automatic doors leading into a foyer."
• "A nice fresh look throughout the store and they have shelves after shelves of well laid out products of all kinds to suit everyone's taste."
• "Inside the Store, the Isles are spacious, merchandise fully stocked."
• "The store is wide aisles and easily manoeuvred by wheelchair."

Cons:

• "Layout is a backwards in some places, it can a little confusing."
• "Only 1 till in use the rest all self scan. Massive queue for the one till with everyone complaining."
• "Shelves always half empty. Can never get everything we need."
• "Since the store has been given a 'makeover' I don't like the layout it just doesn't work for me."
• "Awful disabled/baby changing toilets. Bin was over flowing with nappies and dirty hand towels."
• "The store itself seemed cluttered and unorganised and although there is signage above each aisle some items were impossible to find without asking a staff member."
• "Absolutely terrible tills shut fast check out shut, queues for tills."

Food Quality

Pros:

• "There is a good range of fresh fruit and vegetables, and there are many other fresh products - including bread, cakes, and deli products - that are very well priced."
• "Food great, staff a little interesting."
• "The food arrived in the blink of an eye very quickly after ordering and paying for it at the counter."
• "Just feed the family for £12, Happy Family 😀😁😃😉 WELL DONE MORRISONS."
• "Great value for money and excellent quality in own brand stuff."
• "Nice big supermarket with really good fresh fruit and vegetables."
• "Has a wide variety of food and drink options, which are always great quality and in great quantity."

Cons:

• "The food was half cooked, roast potatoes were still frozen in the middle."
• "Many of the items were cold. Some under cooked like the bacon."
• "While waiting for my food I could hear people complaining that there was a 30min wait for food."
• "The third member of the party had fish & chips and she was quite ill after a few hours."
• "Cafe is terrible staff are mostly completely unaware there working in a cafe if the food isn't still frozen when it gets to you it's probably been burnt."
• "The kids meal was awful and swimming in grease."
• "Diabolical fish with week old eyes!"

Overall Shopping Experience

Pros:

• "I personally had a pleasant shopping experience. Skipton Morrisons has upped their game."
• "Well worth a visit. 🤗"
• "Massive improvement over the original due to recent revamp."
• "Great prices compared to other local supermarkets and great staff."
• "Feels safe with sanitizer stations as you go in and several round the store."
• "It always has a great community feel."
• "What a breath of fresh air to have lovely staff and a great clean store with everything you do and dont need inside."

Cons:

• "As I was leaving the store with my trolley of shopping a youth on a bike INSIDE the store narrowly missed running into me."
• "Trouble is when you put the two together. Because the fruit is damp & the bags are paper, when I got to the till, the bags were so wet that half of the fruit fell through the bottom of the bags!!!"
• "Deliveries seem a little slapdash."
• "There seem to be loads of sometimes bizarre substitutions."
• "Some disabled / strange individuals, like the one in my picture: cold March evening 8 p.m. walking bare footed on the store tiles, wearing a kilt."
• "A huge chaotic supermarket, I couldn't find anything and neither could the threadbare staff."
• "Has to be nowadays the worst Morrisons in this area, cafe filthy, food all over floor, hardly no staff on shop floor."