"Pierce was particularly helpful and was my point of contact from day one."
"Every one I have dealt with have been professional, trustworthy and helpful."
"Both responsive and returned calls/answered questions promptly and I was kept updated throughout conveyancing."
"Sam, from Windsor office today, was so reassuring and obliging. She immediately arranged for a visit to my son's tenanted flat to sort an issue."
"Carl Atkinson and his colleague Marco were responsive to any change and maintained their professional demeanour during the difficult period of the coronavirus lockdown."
"Annie Nichols at Romans Windsor- Lettings went above and beyond professionally to help my Mother and I secure a fabulous rental property in Windsor."
"Josh Nadin made it so much easier and less stressful! He was there with us every step of the way ensuring we always knew what was going on."
Cons:
"Slow to respond to urgent repairs."
"As a landlord, I constantly have to chase for updates on issues reported by tenants."
"The property management department is very lacking in all areas."
"Not taking any responsibility and no proper communication. Just ignoring them."
"Worst customer service after starting tenancy agreement."
"They are unfriendly, unresponsive, not interested in anything, work against you rather than with you and generally seem to have no interest in actually helping landlord or tenants."
"Disappointingly rude and unhelpful response to a phone enquiry."
Property Management
Pros:
"Very well organised, quick to reply and managed very well the process including all the additional services."
"Kim Stockley in the lettings team went above and beyond - helpful throughout the time the property was rented out and continued to provide assistance prior to our sale."
"I received really helpful suggestions and support from all the agents, especially Thomas Prince."
"The whole team is professional."
"They are also very friendly which makes a huge difference when you're on your umpteenth phone call of the day to estate agents!"
"Great team of agents who went above and beyond our expectations to negotiate the best deal possible for us."
"Brilliant service by the lettings team."
Cons:
"We had a property on the market with Romans who failed to sell it in 8 months."
"It took them nearly 3 weeks for Romans to return my deposit."
"The team were actively obstructive with our buyer almost to the point of them dropping out."
"Sadly, they are let down by the Romans property management team, who will take over once you have signed up."
"They even charged me for maintenance items which are clearly the landlord's responsibility!"
"While it was rented out with white goods, none of the kitchen appliances worked (fridge, washing machine, etc.)."
"Romans and the landlord recently visited a property my pregnant sister rents from... You should be ashamed!"
Professionalism
Pros:
"Carl Atkinson. Professional at all times."
"Over the past eighteen months, I have been assisted by Romans on a range of property issues... they have been professional, pro-active and supportive."
"Romans Estate Agents Windsor branch deserves 5 star for sure."
"Kim Stockley (Property Manager) was very helpful, friendly and above all a very good listener and communicator."
"I cannot recommend Romans highly enough."
"Would highly recommend Romans to anyone looking to buy or sell a property."
"The service we received was very professional."
Cons:
"This agency and management company are behaving like frauds."
"I really do not recommend them if you wish to have a peaceful move."
"Extremely bad experience! We rented a place via this branch. They failed to provide basic checks."
"Have been very dissapointed with the service from Romans."
"This agent made life like hell for my friend. They rented a property with hardly any white good working."
"Customer care team did not support us either."
"Imagine leaving a young pregnant lady with no hot water and then blaming her. Avoid at all costs."