Specsavers Opticians and Audiologists - Tottenham Court Road Reviews Summary

Customer Service

Pros:

• "Solomon did an amazing job on them and put them back in order in a matter of minutes!"
• "The most helpful opticians I have ever been to! Drew was very friendly and went out of his way to assist."
• "The manager Mr. Ahid was so kind! He's awesome!!! The best!"
• "Attended today to have my glasses adjusted. I was seen to by two lady’s. I felt compelled to write and say thank you for an excellent service."
• "Great service from attentive staff!"
• "Hi Daniel, I just wanted to say a BIG thank you for serving me earlier today."
• "Had a wonderful customer experience. Went to get my eyes tested, and fortunately they were able to arrange for a new specs (for my prescription) within a couple of hours."

Cons:

• "Despite promises I received no call, no text."
• "Such a waste of time."
• "The staff is racist."
• "Once they have your money they don’t really care. Rude and Unprofessional doesn’t cover it."
• "Absolutely appalling customer service and experience."
• "I am really disappointed with the service I have received at the Tottenham Court Road store (upstairs department)."
• "The sales staff are beyond rude and unhelpful."

Product Quality

Pros:

• "There's a good selection if frames and the offers look good too."
• "Broke my glasses while traipsing round London central... They not only fixed them, they tightened them up and replaced the two screws."
• "The staff here are super friendly, highly recommended."
• "Very good service. Went there on the last day of 2015, had a thorough free eye test, bought an excellent, reasonably priced pair of glasses and got golden ticket."
• "Went here for my first pair of glasses - very professional, helpful, and prompt."
• "Excellent service. The fellow there repaired the frame of my glasses bought earlier from the other Specsaver store in minutes without charge even though the glasses were broken in accident and required spare parts."
• "I thought i needed to buy new glasses after a small accident but a young gent Kiri fixed my glasses in an instant!"

Cons:

• "Came in to get a reglaze on my glasses. It was reglazed wrongly, cannot see at all."
• "Lenses are wrong, my eyes can't focus after several days of use!"
• "The range they had for frames was a bit disappointing, not many real choices."
• "Had varifocals changed twice at Tottenham Court Road & still my vision through the glasses are still blurry."
• "The prescription in the glasses is also wrong, there is a lot of blurring."
• "I got my glasses and they are useless, way too much peripheral blurring."
• "What they returned with were a pair of totally unusable specs."

Pricing and Offers

Pros:

• "Could have a better meet and greet, however on a great note was not pressured to buy outside my budget and when explained that I had no glasses they arranged to have them ready in two hours! Super appreciated."
• "The 25% discount for over 60s works out more expensive for the OAP than for young guy paying top rate of tax."
• "Good selection of frames. Very well priced also - no complaints, defo will be my go-to opticians from now on."
• "Especially they are happy with helping me to use the old frame while ordered a new lenses."
• "I got a stylish new pair of regular glasses and sunglasses to look forward."
• "I’ve been going to Specsavers, Tottenham Court Road for over 5 years and the experience has always been brilliant."
• "I would recommend the Tottenham court branch to anyone else who has sat on their specs."

Cons:

• "The 25% discount for over 60s works out more expensive for the OAP than for young guy paying top rate of tax."
• "Although the website states that eye test is done for free, it's not. You'll be charged £25."
• "They kept adding stuff on the bill even though I specifically said I only wanted thin lens on the non Reaction lens."
• "The price for add-on options to the lenses is ridiculously high and not justified."
• "Had lens done for me, also fine, asked for super thin and it came out about triple the thickness of the one I had!"
• "They confirmed the price of the test, which was different to the one I booked."
• "I ordered a pair of varifocals using my old frames... Paid £367 and was told that I could get a second pair for VDU usage... When I collected the 1st pair and was ready to order the second pair I was told that the offer applied only to new glasses."

Staff Professionalism

Pros:

• "I was able to get an appointment within 20 minutes."
• "The ophthalmologist was really lovely and had a lot of patience, answered all my questions and gave me tips, and recommended the right eyedrops."
• "I had visited this branch recently and the service I had received was outstanding, particularly by Shenaz and Nabil."
• "Immediately received by staff who expressed genuine interest in helping me select the right pair of glasses."
• "Very helpful staff...extremely friendly and understanding and managed a lot of customers very efficiently."
• "Excellent customer service from Reon and Daniel."
• "I was amazed by the great customer service offered by all members of staff whilst still being limited by how much they could help due to the new Covid restrictions."

Cons:

• "The staff member never mentioned that there were different types of contact lenses available."
• "The lady never asked me if I could buy them there and then, she just took me to the glasses sections and started talking non stop."
• "The guys working there are clearly salespeople first and foremost, rather than eyecare people."
• "Over priced, dishonest staff, and need to go back."
• "All the sales staff I spoke with downstairs were dismissive, borderline rude and have little to no customer service training."
• "The guy that fitted my glasses *beckoned* me over with his index finger, rather than asking me to take a seat!"
• "However, customer service is appalling."