Little Dessert Shop Sutton in Ashfield Reviews Summary

Food Quality

Pros:

• "Food great, tea for two could easily be for three! As many refills as you want."
• "It was absolutely delicious - biscoff flavoured with separate cream in little pots."
• "The waffles are to die for and all of the sauces were like actual chocolate! Incredible!"
• "Absolutely beautiful. Very much an afternoon tea for someone with a sweet tooth."
• "The afternoon tea came with bottomless hot drinks, a bottle of non alcoholic fizz, sandwiches, dipping platter and waffles."
• "Everything was fresh and tasty and presented beautifully, all in their own labelled packaging."
• "Had a lovely waffle and milkshake this evening, best waffle I’ve had in a long time!"
• "The food was amazing, delivered in the time frame specified in a polite manner."

Cons:

• "Was appalled at the contents. Not many strawberries or crepes and it looked a mess."
• "I ordered the trio sharing box... Looked nothing like the picture."
• "The presentation was a mess, the milk cake looked like a bowl of sick."
• "The milk was gone off, I went off with an upset tummy."
• "Ordered a delivery which never came but of course they have still taken the money."
• "The berries had worms in them wiggling, LIVING."
• "The tart is in the bin and it is a lot of money to waste."
• "All the chocolate bars were melted inside take away box to the point where we couldn’t eat them."

Customer Service

Pros:

• "Waitress service 5☆. Quick service too for a Saturday afternoon."
• "The staff were also very friendly and helpful."
• "Lovely friendly staff."
• "All the staff were very friendly nevertheless."
• "Such a lovely shop, me and my mum visited for the second time to have the afternoon tea and it did not disappoint!"
• "Staff are amazing, very friendly and helpful!"
• "The staff Tracy and Abi were lovely and had time to chat nothing too much trouble."
• "The staff were very polite and the desserts really delicious."

Cons:

• "Ordered from here recently and was very disappointed with my order as it was missing more than one item."
• "Served after 10 minutes of waiting, was the only one waiting in line. Staff was very ignorant."
• "Website and the door of the shop say open at 11. We arrived for 11 only to be told by a very rude member of staff that they don't open until 12 now."
• "Stood waiting in store for 20+ minutes just for a milkshake and a sundae."
• "thanks for the food poising! ordered some cookie dough Friday night, only to be greeted by severe vomiting, lethargy and diarrhoea."
• "Stay well aware from this takeaway. Staff have appalling customer service, do not want to help you."
• "Food was good but yesterday ordered via website to pick up, it sais 30 mins and arrived after 45mins as i am always waiting for my order and rude lady yelled at me."
• "Waited a very long time for small portions."

Delivery & Timing

Pros:

• "We ordered the sharing box (plus other things for my son) and you get 2 large waffles and a number of little pancakes along with sauces, ice cream and fruit. It was so delicious!"
• "First time trying. Friend ordered takeaway tonight, arrived in amazing time."
• "Ordered from here last night and the order was quite late but still yummy, they brought free cake today as an apology."
• "Had two amazing waffles delivered by Heather she was super friendly and stuck to the social distance rules at all times."
• "Received a delivery from Little dessert shop and must admit it was absolutely fabulous, generous portions and tasted freshly made."
• "The food is to die for, I got the sharing platter and it’s definitely worth the money!"
• "Very good price for the amount you get lovley gental man on phone letting me no the food on the way and very friendly and happy lady delivered our food fast hot and yummy"
• "Ordered the share box to be delivered and it was right on time, opened the boxes and the food looked absolutely amazing."

Cons:

• "Live having desserts from the little dessert shop, but I'm always amazed how long it takes to deliver."
• "1st time ordering from here and never again, took over an hour an half to come."
• "Ordered food and it didn’t come in time so we rang up and they said it would be 10 mins max then it didn’t."
• "Ordered a delivery which never came but of course they have still taken the money for the goods I never received."
• "Ordered last night as a treat, we don't order from here often. but we ordered two sundaes and a cookie dough to share. the cookie dough was probably about the size of a toddler portion for it to be nearly £10, and it was the wrong one."
• "Ordered through uber eats as there was a band across the shop title saying buy 1 get 1 free. That wasn't infact true, so was very disappointed."
• "Ordered via UberEATS as they have a promotion on at the moment for £10 off. It’s not even worth the fiver I paid for two waffles!"
• "Order off just eat from here for delivery- over a hour past so I call to cancel the order to be told it had left the shop as I phoned?"