Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "New store bright and airy. Laid out well."
• "Whilst not the largest Morrisons store I have used, the variety of foodstuffs and other items (gluten free range, easily found and nicely laid out/ plants/medicinal and healthcare) available makes this a pretty good one stop shop."
• "Very good range of products, wide aisles, good food in the Cafe, superb bakery and plenty of parking space."
• "The store feels nice and bright inside."
• "It’s still a good supermarket with plenty of disabled parking and wheelchair ♿️ access."
• "Wheelchair accessible entrance."
• "Plenty of parking with good disabled accesses."

Cons:

• "New lay out means it takes me forever to do my shop."
• "Could do with widening the aisle for better wheelchair access."
• "Cluttered store. Very poor selection of fruit and vegetables, with those on display having short sell by dates."
• "Its your typical Morrisons but its just very tired looking and everyone feels on top of everyone else due to the store being small."
• "Remember the days when this was a Safeway. Its a small store and they have tried to cram too much into it."
• "This store is old and badly laid out."
• "Too many empty shelves, must improve on this."

Customer Service

Pros:

• "One of the best stores on the island, always helpful and friendly."
• "Staff are always very friendly and helpful."
• "Staff happy and helpful as always."
• "The staff are very helpful and professional."
• "Great staff, always prepared to do a little extra to help."
• "The lady on the till was smiley and lovely."
• "Every time I come to the Isle of Wight. I go shopping there..i just love this place and so far the personal working there have been great..always friendly and helpful."

Cons:

• "What an awful store, the staff are consistent - rude and unhelpful."
• "Staff can't be bothered. Toilet have been disgusting for years."
• "Terrible store unpleasant staff members when you ask if they've got something they just state if not on shelve then we haven't got."
• "Customer services very dismissive."
• "Many of the employees could really use a refresher course in customer service."
• "The woman wasn't very helpful."
• "Awful cafe. Staff rude and made me feel like a nuisance."

Parking and Accessibility

Pros:

• "You get 3 hours free parking which is recorded by a sensor when you drive in."
• "Good sized Morrisons with 2 hours free parking."
• "Newport, Isle of Wight Morrison's has easy and plentiful free parking and a good range of services, including a cafe."
• "Morrisons at Newport is centrally located with ample 2 hour free parking."
• "Nice large car park + competitively priced fuel at their filling station."
• "Parking is controlled by vehicle recognition cameras and is a maximum 2 hours."
• "Petrol station attached to the store."

Cons:

• "A further 45 minutes just to get out of the parking space."
• "The Car park can get a bit tight."
• "I was stuck for 45 minutes trying to find parking space."
• "Then it took 2 hours to squeeze around place then a further 30 minutes to get to a check out."
• "Then 25 minutes to get out of the car park."
• "Then I had the pleasure of getting a parking ticket for being in the car park for exceeding the allotted 2 hour stay."
• "Service till machines outside. Car parking and petrol garage on site."