Castle Lake Brewers Fayre Reviews Summary

Staff and Service

Pros:

• "Thank you to the staff that were working today 😊"
• "The staff couldn't do enough for you."
• "The staff there are absolute credits to that business especially Lauren, Chloe and Kerry."
• "The staff were overworked but very nice & friendly."
• "The service was brilliant and a great deal of effort has obviously gone into making the venue a covid safe place to eat and drink."
• "Staff were pleasant and friendly and service was very good."
• "The staff at castle lake were very obliging."

Cons:

• "Long wait to order. No one manning the part of the bar where food is ordered."
• "Waited in a queue for 20 minutes, only two staff taking orders."
• "Service absolutely shocking, starters coming out once we’d finished the mains, massive queues, cold food and just generally awful!"
• "Totally understaffed, disorganised and poor service."
• "The staff lacked any kind of organisation and the girl behind the till spent about 5 mins flirting with the customers ahead of me before noticing I existed."
• "Service was quite slow and the food not as hot as it could have been."
• "Service was very poor."

Food Quality

Pros:

• "Had a lovely carvery here on Sunday, nice tasty hot food."
• "Our food was lovely and arrived very quickly, thank you."
• "Really pleased with our meal. Reasonable prices and very tasty."
• "The food from the carvery was excellent, great selection of vegetables and condiments and also great desserts on offer."
• "The food was beautiful, fresh and hot."
• "The food was lovely and really reasonably priced."
• "The food was absolutely delicious and the portions were very generous."

Cons:

• "Out of 9 meals, 4 were inedible and were stone cold or rock hard."
• "The food has got more expensive but smaller portions and is no where near as filling."
• "Food poor, no pizza for the kids."
• "The food itself was not great. There was plenty to choose however it just didn’t taste nice."
• "Definitely over priced considering the portion size and lack of flavour in most meals."
• "Mains were very poor. Veg was all hard/cold and generally poor and the stuffing was just weird."
• "Food not great at all."

Cleanliness and Atmosphere

Pros:

• "It was very clean and had a lovely atmosphere."
• "The atmosphere was good. We had a table right in front of the children play area."
• "The place was absolutely filthy and i was physically sick after visiting the toilets!!"
• "Very friendly staff and a nice clean environment to be, kids indoor play area."
• "The toilets were clean! It was quite early in the afternoon and pretty quiet when we went."
• "The play area for the little ones is amazing and once again very clean."
• "Child's Play area is clean and tidy however can get very busy in school holidays."

Cons:

• "Underneath of plates were still sticky and covered in food, not washed properly."
• "Got to our table and it was extremely dirty."
• "Looking a bit tired too & could at least do with a good clean."
• "Toilets in need of a good clean and refurbishment."
• "The hygiene was extremely poor - the drinks machine didn’t look like it’s been cleaned in a long time and the toilets overflowing from being blocked."
• "The only thing that I found unacceptable was the state of the men's toilets."
• "The table was filthy with the previous diners dessert all over the chairs and in the cracks of the table."

Value for Money

Pros:

• "Good value especially with bogof voucher."
• "Food is good and at a fair price, they also do good deals on 2 for 1 and set meal deal prices."
• "Reasonably pricef Sunday lunch for adults."
• "Nice meal and good value for money."
• "The food is your standard Brewers Fayre grub- pretty reliable and decent value for money."
• "Recommended & great value with children eating for free."
• "Decent breakfast for the price overall."

Cons:

• "We paid £35 for two burgers, two non alcoholic drinks and a kid's meal and the quality was poor."
• "Prices have gone up considerably since last visit now everything on the menu I consider to be overpriced."
• "The play area is not free like in some places like that. £4.50 for 90min."
• "I think £3.50 per child to play in a bit off."
• "No soft play, no park to play in as it’s broken, no baby changing in the ladies loo as it’s broken."
• "£3 per child for 1.5 hours when busy in the play area."
• "Garden Park was closed as all was all damaged and unsafe."

Management and Organization

Pros:

• "Both managers clearly prioritised the safety of our children and their staff (and the rest of their customers) and we have nothing but the highest of respect for both of them."
• "The staff were wonderful. They care wholeheartedly about their guests/customers and are committed to ensuring it's a safe, warm and friendly atmosphere."
• "We were so impressed that we had to share our positive feedback with the manager, Nicola, who was equally amazing."
• "Lovely restaurant, family friendly, very high standards and ran by an excellent leadership team."
• "Exceeded expectations! After a terrible attempt to eat at a sister restaurant we came here and I could not have wished for better or more helpful staff!"
• "The customer service was mind-blowing it was that good."
• "Staff were great, happy and polite."

Cons:

• "New management here and they are abrupt and rude."
• "We felt horrified for the staff and are not surprised they are short staffed when manager is like that."
• "Really disgusted and appalled with castle lake today."
• "The manager was so rude, he shouted at me at the bar."
• "The manager shouting at the kids in the play area."
• "Because of the overall experience, I will never be returning to a Brewers Fayre again."
• "In summary, this placed is badly managed with low standards exhibited from the top down."