Tonkotsu East Reviews Summary

Service

Pros:

• "Two lovely ladies looked after us throughout, helped me choose their most prestigious Sake bottle as a birthday gift."
• "Our waitress was really friendly and apologetic when explaining a bit of a kitchen backlog."
• "The customer service was perfect, friendly and fast."
• "Service is correct and employees nice."
• "Thank you staff, you made my friends happy for the rest of the day!"
• "The service is efficient and friendly."
• "We were served by Rodrigo and Masuma who were very attentive and friendly."

Cons:

• "Would have given it 5 stars if it was not for the stern and one syllable waitress."
• "Rude staff, who know they'll get a tip regardless of their attitude. Bye bye Tonkotsu forever."
• "Do NOT go for a sit-down meal. They prioritize Deliveroo /Takeaway orders."
• "The manager kept sniping at the bartender over my head at the bar and wandered off in the middle of taking my order."
• "Service very confused and food took 30 mins for some people, whilst others had finished."
• "Not much variety in menu, staff seem a bit bored with it all."
• "Forgot items for take-away and not a single apology."

Ambience

Pros:

• "I love the ambience with super huge paper light lanterns and the under track brickwalled vibes!"
• "Ambience: Lovely modern decor with a Japanese touch - two giant lanterns in the middle of the room."
• "The inside décor is contemporary and perfect for all who just want to enjoy a pleasant Japanese food experience."
• "Really liked the atmosphere there."
• "We also enjoyed watching the staff make the noodles in the back - really made the atmosphere."
• "Awesome indoor and outdoor environment as well."
• "A cosy lil japanese place under the rail bridge."

Cons:

• "It was a tiny bit too loud inside even though it was not completely full."
• "As is common with modern funky restaurants, there are shared tables and noise levels are bit too high for me."
• "Walked past the place when looking for it and doubled back to find it. not very obvious from the street."
• "Decent ramen but a little lacking in atmosphere."
• "Like a sort of noodle cave, but cosy and with a high ceiling."

Food Quality

Pros:

• "The famous chilli oil is crack-addictive."
• "Tonkotsu offers the best ramens (really the best broths) I’ve tried in London."
• "The 'Tokyo' ramen meat was tender, with a subtle broth and excellent noodle consistency."
• "The mushroom miso is a staple for us, the prawn gyoza hits the spot when you're feeling extra hungry."
• "The food was absolutely delicious, super fresh and tasty!"
• "Best ramen I have had in a while!"
• "The broth, homemade noodles, and pork are delicious."

Cons:

• "The hiyashi ramen was a bit gloopy and wasn't as fresh as you'd get in Japan."
• "The special ramen was tasty, generous, but too spicy and very, very salty."
• "The pork isn't melt in your mouth tender, noodles don't seem as fresh and the broth a little watery in comparison."
• "The Tonkotsu broth is a bit too rich to my taste, lacks finesse, and left me sweating all night..."
• "Ugh, last time I went here the ramen broth was like salty water. Really disappointing."
• "The chicken in the Chilli Chicken Ramen I received was old and hard."
• "Could taste the MSG in the Japanese Miso Broth."

Value

Pros:

• "Their lunch time deal is great value."
• "The normal menu price is about standard in terms of cost, but the lunch deal is good value for money."
• "Incredible value per money."
• "Food is amazing, really good Ramen for a fair price."
• "Prices are quite fair, portions were than ample."
• "Great value. Tasty Ramen noodles and a few interesting starters/sides to keep you entertained."

Cons:

• "The portion was quite small for the price, and they add a service charge of 12.5% even though I was alone and only ordered ramen."
• "Appalling that each of them were priced at over £10."
• "Been a regular happy diner here for years and thought I’d treat myself to the new £6.50 ice creams for dessert via Deliveroo. I didn’t expect anything huge but this ice cream was tiny, shorter than my index finger."
• "7.50£ for 75 ml. Wouldn‘t recommend buying any drinks there, since it‘s a rude customer rip off."
• "The ramen smelled not very fresh (I thought I was sitting next to a wet dog). Also the noodles were cooked for too long."
• "Both of them tasted just like instant noodles that one can buy from a supermarket for £1."
• "A disappointment compared to Tonkotsu Soho/Bone Daddies."