Foxtons Chiswick Estate Agents Reviews Summary

Customer Service

Pros:

• "With the help of Adam (Branch Manager) we repositioned the property on the market and received a number of offers almost immediately."
• "Katie, from the Foxton branch in Chiswick, is one of the friendliest letting agents I've ever met."
• "Great customer service skills!! Well done Lisa!"
• "Thank you Faii it has been a pleasure viewing with you!"
• "Fantastic work from Bruno and the Foxtons team in helping us purchasing a flat."
• "I had a great experience using Foxtons in Chiswick High Road and especially from the help I have received from Carlo Crismann whilst I was searching for a new apartment to rent. He was very professional, polite, knowledgeable."
• "Rumi is a wonderful person who met our demands and was committed to finding the perfect home for me and my family."

Cons:

• "Had a bad experience with Foxtons. Their staff confirmed my viewing appointment, but when I was waiting in the office, I was told the lady booked me in was on holiday!"
• "Without actually thinking about the customer’s needs at all quite intimidating and uncomfortable."
• "It is a scam, do not rent through Foxtons. All very nice at the beginning of the contract, then completely unhelpful during the contract."
• "Problems were only resolved by higher level management as the low level grunts only care about their money and can’t actually do anything helpful for you."
• "Calling you with 30 min before the appointment to cancel the ONE flat they were about to present with a very feeble lie and poor game."
• "She asked me for the visit just to view one property which was not even in my budget. Seems she never listened to my requirements."
• "Supposed to be fully managed by Foxtons but apparently, we are fully lied to by Foxtons!"

Professionalism

Pros:

• "I came across Foxton’s Chiswick while searching for a letting in London. I was fortunate to connect with Narean Ilanganathan, who was immensely helpful to me."
• "She was always kind and responsible in her work and knew how to respond to my requests."
• "I contacted Foxtons to look for a property in London. Harriet helped me from the beginning, she is extremely professional, polite, friendly and fun to be with."
• "Carlo is both professional and personable and we'd highly recommend working with him."
• "I can’t thank Joseph enough for finding us a wonderful home and for supporting us endlessly through every step of the process."
• "I highly recommend him to any buyers /sellers in London!"
• "Dom’s untapped knowledge of the West London property market made our search much less daunting."

Cons:

• "I am one of the tenants living in one of the properties that Foxtons in trying to sale, their unprofessionalism is incredible."
• "Disorganised right from the beginning of our tenancy right through to the end."
• "Foxtons might be great for house owners but are terrible for the renters."
• "Landlords should be ashamed to work with them."
• "Very disappointed renting from Foxtons again! Issues in the flat that not been addressed at all and has been two weeks now!"
• "I hope the remaining good agents find a better place to work for themselves not be associated with this bag of snakes."
• "The experience with Foxtons has been very disappointing."

Communication

Pros:

• "Angus was the estate agent who handled the viewing, purchase for me. He was communicative, pleasant and a true working professional."
• "We went to look for a flat and had the deal done and dusted in the day."
• "The staff here were more responsive, organised and overall far more competent."
• "We had a great experience with Foxtons. Joseph Smith was incredibly efficient and communicative - he helped us find the perfect home to rent in Chiswick."
• "I contacted Foxtons looking for a place to live ASAP. Joseph was super attentive and listened to all the details for what we needed."
• "Joseph is an absolute legend! He provided us with many options for rental properties, he was always positive and happy to assist us, and really put us at ease with navigating the tricky London rental market."
• "Rumi is one of the most efficient agents I've ever seen. Always replying instantly to any voicemails, e-mails, also sending over videos and information, within minutes."

Cons:

• "It's been more than a year now that Foxtons has not been able to solve our balcony door problem."
• "No one response after paying."
• "They never follow up your issues and you need to call them hundred times and ask the status of your issue billions time."
• "I'm chasing them for two months for my deposit and there's no clarity when I'll get the money back."
• "If I could give this company zero stars, I would. Despite signing the lease one month in advance, once they had our deposit, there was absolutely zero communication leading up to move in day."
• "It's been ages we are waiting them to solve our issue in the property and they don't follow up at all."
• "The property manager seems to be very busy all the time as she is never available to answer my phone calls/emails."