Home Made Reviews Summary

Professionalism

Pros:

• "Ella, from the home made team certainly has been the best I've liaised with."
• "I must say it was an outstanding and memorable experience that exceeded my expectations."
• "Joel Pinney who showed us the flat in Assembly (Wembley Central), he is really cool person to meet."
• "Sofia who showed me the place I was looking at deserves a 5 star. She was very professional."

Cons:

• "They have shown behaviour that sometimes gave me the impression of racism towards me."
• "Rude and negligent. They did not give us all the information about the property when moving in."
• "Rubbish service, ghosted as soon as they received the holding deposit."
• "For the past 6 weeks we have witnessed the utter lack of professionalism, confusion in communication, disregard."

Communication

Pros:

• "Truly pleasant experience as a landlord and for my tenants. I loved the instant communication through whatsapp."
• "They were super patient and helpful. Took the time to not only answer my queries but take my concerns on board."

Cons:

• "You can never find them on the phone only by email that is if you wait for weeks."
• "They are still withholding money that is owed to me. Of course when you call in, the lines for property Managment never get answered."
• "They kept offering properties that weren't available and as soon as I went to make an offer, would be told the property has been taken off the market."
• "Avoid at all costs!! The walls are thin in the properties they advertise and they are in partnership with the devil aka BRNS."

Rental Process

Pros:

• "Homemade made my apartment hunt seamless. They were the first agency I booked viewings with when I moved to London."
• "They took care of everything from start to finish! Amazing experience."

Cons:

• "They have shown behaviour that sometimes gave me the impression of racism towards me."
• "I have paid upfront rent for a whole year and I am supposed to move in tomorrow."
• "The walls are thin in the properties they advertise and they are in partnership with the devil aka BRNS."
• "We don't know if the agent lied to us knowingly or if he just didn't know the laws in the UK."

Customer Service

Pros:

• "I want to express my gratitude and share my positive feedback with you."
• "I'm very pleased I chose Home Made and Greta answered my call. Very professional but most important of all, very kind!"

Cons:

• "I am appalled!!"
• "I will never deal with this company in the future and I would advice to avoid them at any costs."
• "I have raised my concerns to them many times and got no reply."
• "They are still withholding money that is owed to me."