Viet Grill Reviews Summary

Food Quality

Pros:

• "The quality of food, taste portions and value for money is amazing!"
• "The Pho was delicious - the broth was flavourful and delicate, just like what you'd get in Vietnam (MSG free too)."
• "The food was so delicious & on point."
• "Especially their pho was authentic and place was quite crowded."
• "The food was amazing, has a really nice flavour and was a hearty portion and the spring roll tasted how spring rolls are actually meant to tasty like!"
• "Food is as good if not better then food I had in Vietnam."
• "The taste of foods is rich and excellent."

Cons:

• "The food was not very good and totally over priced."
• "The food used to be very good but the quality of food has changed to the worst."
• "Overall, it was tasteless and overpriced with fairly rubbish service."
• "All the dishes were too small and taste like vinegar."
• "The soup on the other hand had horrible smell of old oil/fish, didn’t come with fresh plate of herbs and in general was very oily."
• "The tofu was soggy and tasteless, and the veggie spring rolls I ordered were dry like cardboard."
• "The food was alright, but nothing special."

Service

Pros:

• "The staff were friendly and tried to help even though if they didn't know all the names of ingredients in English."
• "Pleasant staff and place overall."
• "Staff were friendly."
• "Organised my birthday here booking the downstairs room for 30 people. We were very looked after."
• "The staff was attentive and polite - swift service is particularly appreciated if you are in a rush."
• "Staff is always friendly and attentive."
• "Staff were polite, made no mistakes and were prompt with their food."

Cons:

• "They charged us for prawn crackers we didn't have and overcharged on one of the dishes."
• "The service did feel a bit rushed, but we enjoyed it nonetheless."
• "Asked to speak to manager and found him shouting at staff in the kitchen."
• "The waiter who took the order didn’t get us the food and then pretended he didn’t understand that I ordered although I made it clear what I wanted."
• "Horrible and unclean place... rude and unprofessional."
• "No drink for over 30-45 minutes, not even water had to request several times and eventually got up and got it myself."
• "DO NOT, I REPEAT, DO NOT DINE HERE. I made a reservation for 8.30 pm we did not get seated till 8.55."

Value for Money

Pros:

• "It is not cheap, but compare to the mediocre Western or mock-Asian restaurants, this place gets my vote."
• "It has a little bit of everyone and is great value-for-money!"
• "I would say excellent value for money."
• "Prices are really good and you can bring your own drinks which is nice."
• "The price range is reasonable, good portion sizes, not too busy that you have to queue/reservation is usually available."
• "Fantastic value for money and the food filled me up."
• "The two course lunch set meal is great value."

Cons:

• "Stay away, it's not worth it. And it's to expensive for what you get."
• "So 50£ in total and we did not feel full nor satisfied."
• "The food was usually good and tasty."
• "The only positive thing is that you can bring your own beer."
• "The restaurant charged us 34.60£ for a set menu price excl dessert for 26£."
• "This is definitely at the pricier end of the Pho Mile scene."
• "Bad and pricey food!"

Ambience

Pros:

• "From the moment you walk through the door redolent with the heady aroma of incense you get a good feeling about your experience."
• "The ambience was really nice with music and the right kind of lighting."
• "The atmosphere and buzz is great."
• "Also by far best homemade lemonade, and love the fact that it has candles and a nice atmosphere."
• "It was fairly quiet so a really nice relaxed atmosphere."
• "Great ambience."
• "Really enjoyed the service and calm atmosphere at this place."

Cons:

• "The atmosphere is quite weird."
• "Loud and noisy atmosphere."
• "Its deafeningly loud in there fro some reason - even when the restaurant is half full."
• "I sat upstairs and recommend if anyone goes there to avoid downstairs at all costs. It did not smell very nicely and didn't look nice either."
• "Only 3 stars for atmosphere because it was lunchtime midweek and rather empty."
• "Very unclean. I seen a mouse run from the kitchen to the bar area."
• "Awful animal cruelty. A large fish has been placed in a salad bowl by the entrance as a good luck offering."