McDonald's Reviews Summary

Value and Pricing

Pros:

• "Our order was simple value hamburger, value chicken burger and a couple of regular drinks just under £5.00 the lot, quite reasonable I thought!"
• "The new McDonalds by morfa seem to have food that tastes better than any McDonalds in Swansea."
• "Food is fantastic milkshake are delicious chocolate taste like chocolate not like the ones in London I have been having."

Cons:

• "Food is expensive now it should be better presented than this."
• "Food was horrible the fries where hard and the lettuce in my burger was yellow."
• "Signature burger was awful. But this is typical of the UK version of this burger not just this branch."
• "Cold burger disgusting milk shake never liked McDonald's rubbish I'd rather have restaurant food like nandos. and steakhouse and there's better milk shake out there than rubbish McDonald's"

Service Quality

Pros:

• "The young lad that brought it over was very polite and even brought me some BBQ sauce."
• "The girl working upstairs 'Hollie' was very helpful and pleasant."
• "Beatrice gave the best customer service possible."
• "He was both incredibly helpful and courteous."
• "The staff are usually quite nice, and the food is amazing!"
• "The counters are staffed by courteous young boys and girls."
• "Food was good, staff were very polite and very quick."

Cons:

• "The worst McDonald’s I have ever been in... the staff were so inadequate and rude I will never walk in to a maccy d s of my own will ever again."
• "Nobody available to serve at the tills, we had to wait for the staff to finish their conversation before we got served."
• "Barely warm food, slow service, even poorer customer service, staff are so lacking in wanting to do the job they are paid to do that they are almost zombies."
• "Slow and useless to be honest and they have numbers of orders but still pick and choose which orders rather than do their job and stick to the order that they should be done in."
• "Manager started screaming with a client."
• "Shocking customer service!! Goes in and asks to use the toilet due to being 7 months pregnant and not being able to walk any further for a toilet and in this heat to be told no they will not allow me to use the toilet also had my 9 year old niece with me who also needed a toilet bang out of order won’t be using this McDonald’s again!!!!!!!!"
• "I'm sorry i love mcdonalds but the service at this mcdolalds was absolutely horrible."

Cleanliness and Maintenance

Pros:

• "The place itself is lovely and clean and the food is good."
• "The McDonalds restaurant looks refurbished and was clean n tidy when I visited early morning."
• "A newly refurbished McDonald's which are kept nice and clean."
• "The food is great, place extremely clean and tidy."
• "I love the food they serve here, its always clean and the staff are very approachable and kind."

Cons:

• "The place is dirty and even with the cleaners doing there best, but I think they need more help."
• "My main issue was cleanliness of toilets. Weren't very clean."
• "The whole place was dirty. Yes the staff were cleaning the rubbish but surfaces floors tables seats walls were filthy."
• "Dirty toilets disable toilets out of order staff chatting while customs waiting."
• "Place is a mess dirty tables and place stinks food cold."