Pizza Express Reviews Summary

Service

Pros:

• "Charlie our waiter was fantastic. Couldn't wish for a better service."
• "We been service by a lovely waitrose called Jessica, she did an amazing service, we're pleased."
• "Such amazing service yet again at PizzaExpress The Village Bluewater!"
• "We had a great waiter called Harrison. He got all our food to us in good time and gave us a great experience."
• "Our waiter was helpful and cared for her work."
• "Service was great and our waiter knew how to provide a good service."
• "The staff couldn't do enough for you. The manager went above and beyond his remit."

Cons:

• "Allergy awareness is shocking so will definitely NOT be coming back here again."
• "Poor service the whole place needs a good clean from tables to floor."
• "Dismissive rude staff who seemed overwhelmed with having to wait on tables."
• "Absolutely worst service I have received in years. Will never visit again."
• "Slow service, forgot our orders and food presentation was lacking."
• "Waiting staff and even the management are just rude."
• "Service poor and no apology for lack of food arrival."

Food Quality

Pros:

• "Food was great."
• "Food was delicious as always."
• "Can't go wrong with dough balls and the pollo pesto!"
• "A little pricey but the food was lovely."
• "The meals are wonderful."
• "All the food was great and came to us in a timely fashion."
• "The food was delicious."

Cons:

• "The food wasn’t good. Arancini were cold and absolutely tasteless, lasagna did not contain meat at all, hot drinks were extremely weak and watery."
• "Staff were curtious but food was bland."
• "The food was awful from starter to desserts the pasta was sloppy gloopy over cooked hardly any taste at all."
• "Food exactly as you expect, good, however for how empty the restaurant was service was not very attentive."
• "The food was cold when it arrived to our table."
• "Food came at different times I had a taste less salad and it came last."
• "The pizza was delicious too, as were the two glasses of wine!"

Atmosphere & Cleanliness

Pros:

• "It's location is great, especially in the Spring and Summer when the wildlife is on the lakes."
• "The best pizza express we've been to."
• "Great range of pizzas, good drinks selection and delicious desserts. Relaxed atmosphere and helpful staff."
• "The place is clean and has a nice view."
• "Had a lovely meal in the sun and the food was lovely."
• "Really good and fresh food, I really like their dough balls and garlic bread they are one of the best."
• "And they do student discount."

Cons:

• "4 stars instead of 5 due to very loud music in the background and speakers are right above your table if you’re unlucky."
• "It was sooooo cold in there, we all kept our coats on throughout our dinner."
• "The restaurant was quite loud and it was difficult to have a nice conversation with my partner but we did visit on a Friday night and in the grand scheme of things that doesn't matter as everyone seemed to be having a good meal/enjoying themselves."
• "A little disappointed that No members of staff had masks/visors on."
• "The place was waaaaay too packed."
• "The toilets were filthy and we discovered broken ceramic dishes under one of the children's chairs."
• "Cold atmosphere, not very good at conversing with children and they don't serve ketchup."

Management & Staff

Pros:

• "Fantastic service and delicious food. We had my 6 year old's birthday party here and it was the most amazing experience."
• "When we finally left the manager gave us a big discount, which I think was the least he could do."
• "The manager said that the kids had to do the washing up, my kids absolutely loved this!"
• "Best food & service I’ve had in pizza express."
• "The staff were friendly and efficient - especially our waitress Natasha who went above and beyond with her service."
• "The desserts are out of this world."
• "One member of staff attending near 40 people. He did an incredible job on his own and cannot commend him enough."

Cons:

• "The manager told me he could seat me but I had to leave my new born baby in her buggy away from my table!"
• "Our booking wasn't recorded."
• "Downstairs restaurant in Bluewater needs different chefs, sorry!!"
• "His colleagues were downstairs chatting and refused service to multiple people just asking for water!"
• "Food exactly as you expect, good, however for how empty the restaurant was service was not very attentive."
• "Rude greeting staff lowered expectations and the 40 minute wait for the pizzas that never came confirmed it."
• "Waiter was rude after he had misheard our order but did not repeat it back as anyone would do to verify."