Cyclexperience Bike Hire & Bike Sales, Brockenhurst Reviews Summary

Location and Convenience

Pros:

• "Their location is great for hiring! It’s just right next to the train station (Brockenhurst), so very convenient."
• "Conveniently located across from Brockenhurst Railway and easy link up to New Forest trails!"
• "They are also conveniently located right at the train station, making it a simple day trip from London."
• "Convenient, fairly priced, helpful service and staff."

Cons:

• "BEWARE THE PARKING FINES! The service and bikes were fantastic. I’m rating them down because I received a £50 fine for parking outside the store while cycling."

Service and Staff

Pros:

• "Their staff was also very kind and friendly, when you get bikes, they try to explain and recommend routes, which was really helpful."
• "Very friendly and helpful staff. Thanks for everything ☺️"
• "The staff were very friendly and helpful. The bikes were great."
• "Really helpful bike hire shop. Knowledgeable about the area and have even developed their own app with prescribed routes."

Cons:

• "But sadly this will be my last time. Neither bike was checked they were correct for us, our height etc."
• "Very friendly staff, not great bikes. Both bikes we hired had problems, which spoiled our rides."
• "Service was an odd mix of detail-oriented and super lazy. Instead she talked for so long I missed my train."

Bike Quality and Equipment

Pros:

• "Excellent service, great quality bikes! I highly recommend them!"
• "Quality electric bikes, helmets and puncture repair kits provided."
• "Brilliant service, excellent bikes to ride especially through the new forest trails, they give you all equipment in case of any accidents."
• "The bikes were "deluxe" and were well-specced and good value."

Cons:

• "Suggestions based on my experience: If the bike locks and repair kits could be in packs attached to the bikes rather than backpacks."
• "One of the routes they recommended was closed for tree works and the e-bike was faulty so frustrating day."
• "My first bike's gears slipped whenever I put force through the pedals."
• "Very friendly staff, not great bikes. Both bikes we hired had problems, which spoiled our rides."

Booking Process and Pricing

Pros:

• "From booking to collection the whole process was very easy and very good. Service at the bike centre was spot on."
• "Quick and easy to book, we phoned at 8.30 to pick up 4 bikes at 10:30, staff were efficient and friendly."
• "Great experience. Really easy to book. Great value."
• "We booked 25 bikes for our Scouts & Leaders to explore the New Forest for a day. All of the bikes were delivered to us as promised in good condition."

Cons:

• "It's a shame as the staff were very friendly and the route we were suggested was perfect. Would like to return but will make sure we are getting what we ask for before we arrive!"
• "Cycleexperience advertises on the CampingIntheForest website that they deliver to campsites. But speaking to them today it transpires they only deliver to hotels and not to campsites."