Wolverhampton Fireplaces & Stoves Ltd Reviews Summary

Customer Service

Pros:

• "The service we had was absolutely brilliant and I would definitely recommend this company."
• "Fantastic service. From choosing our fire to delivery nothing was too much trouble."
• "The service has been excellent."
• "Adam was amazing, he arranged the appointment he kept me up to date every step of the way and made us feel very welcome and relaxed when we visited the shop."
• "Carl and Dave were brilliant, made sure everything was kept clean during the process."
• "All parties were friendly, knowledgable and helpful!"
• "Customer service is brilliant from choosing your product in store, right through to the fitting."

Cons:

• "Reported to the shop and the fitters but everyone denied knowledge, as expected."
• "If you want to be judged on your appearance and where you live, go and let the stuck up 'salesman' do his best."
• "If you wish to be spoken to by patronising, condescending sales staff this is the place for you."
• "These guys are only interested in sell sell sell, and will never interested in following up problems parts missing and putting things right."
• "Also, they have very little knowledge of the products they are selling. Avoid."
• "However after spending a week breaking it in... I noticed the paint starting to come off various places on the stove."
• "Unfortunately, during the installation one of the fitters accidentally smashed the screen on our TV."

Installation and Fitting

Pros:

• "The fitters were punctual and installed our media wall, electric fire and surround with very little disruption."
• "The installation was completed in one day."
• "Carl and Dave have done a fantastic job installing our fireplace."
• "The installers were excellent, very good workmanship."
• "Martin and Scott came to install who were fantastic, the work was done so quickly I was shocked."
• "The fitting guys were great, very tidy and efficient."
• "The fitters were excellent, did a fantastic job."

Cons:

• "The fitting was more difficult than expected because the chimney-breast was crumbling."
• "When the fitter came to install the multi fuel kit it did not fit in the appropriate slot and he had to use an angle grinder to grind a bit of metal down so it fit in the stove correctly."

Product Quality

Pros:

• "Fire place looks amazing!"
• "It's a quality well built fire."
• "An amazing stove, I absolutely love it."
• "The workmanship was second to none meaning our fireplace is now the main feature of our lounge."
• "The quality of the product is amazing."
• "We absolutely love our new fireplace!"
• "Love my new fire!!!"

Cons:

• "The product was ok, but missing a part for DEFRA certification, and was sent without a multifuel kit."