Address: 72 Du Cane Rd, London, W12 0HS, United Kingdom
Phone: +442033131000
Rating: 4.0
based on 96 reviews.
Accessibility and Convenience
Pros:
"Paid parking was available and there were a few buses that can take you right in front of the hospital."
"One of the few hospitals that have ample parking for staff and patients."
"Hammersmith hospital is found midway on Du cane road... many buses available and only ten minutes maximum."
"As they needed me to be there for 8:00 AM, they were able to provide overnight accommodation in a studio flat on site for a reasonable cost."
"The best transport is buses."
"There are plenty of bus services running right outside the hospital."
Cons:
"Parking is always difficult must admit and the charges ridiculous should be Free for first two hours."
"Disabled parking is a bit of a joke. There’s never any spaces unless you go at 7 am."
"No parking - or accurately very difficult."
"The nearest tube station is East Acton but it's still quite a long walk."
Signage and Navigation
Pros:
"Signage was good and everything was easy to find."
Cons:
"Clean for the most part, however, the layout can be confusing for someone not familiar with the hospital."
"Many buildings/multiple floors/long corridors/old structures/lots of people/no obvious reception/lots of doors which may or may not lead to another building/no signposts."
Facilities
Pros:
"A few cafes with plenty of toilets inside."
"Seating was comfortable and well laid out."
"There is dedicated solo motorcycle parking by the entrance, and also cycle racks."
"Brilliant pharmacy / pharmacy staff."
Cons:
"Catering services leave a lot to be desired, and this is my one negative aspect regarding this place."
Appointments and Timeliness
Pros:
"My appointment was perfectly on time."
"Excellent experience at the imaging department today having a heart CT on a Saturday!"
"They made certain I was at ease during the appointment of which I get very nervous."
"Check-in is by touch screen and gives information on where to sit."
"The announcement system to call patients is very good."
"Appointments were running around 30 minutes late, but at least there are whiteboards showing the expected delay."
Cons:
"My father traveled more than 1h each way to get to hospital... he was waiting another hour to be informed his appointment has been cancelled!!!"
"This is unacceptable. What is the point of telling people that their appointment are earlier than they actually are?"
"You think they could contact you to let you know specialist is running behind."
"Get to hospital for post op appointment to find it has been rescheduled."
"Very long wait times (more than 2.5 hours)."
"A letter was sent apparently, still waiting for that to arrive."
Staff and Professionalism
Pros:
"The doctor and nurses were knowledgable."
"Staff were very efficient, very reassuring and caring."
"The nurses at PAU ward are out of this world, the service and care they provide is so attentive towards the patient."
"All the Consultants and the Rheumatology Nurses are excellent, kind and caring."
"The doctor, I believe the doctor her name is Bayat which she saved my life with her quick thinking."
"Staff of all departments are working very hard and punctually."
"Also the hospital is clean and the nurses are super nice."
"My Mum doesn’t stop talking about how well Pablo treated her in ICU after the bypass heart surgery."
"Remarkable service from the Hammersmith paediatric outpatient department on 14/4/23."
"I am in awe of the professionalism and the work of the entire team."
"The nurses, phlebotomists and doctors were simply nice."
"The cardiologists are amazing and the surgery team really look after you."
"The new building facilities and especially the staff were amazing during my treatment."
"Thanks to all in East Wing, 1st floor for the great care given."
"Everyone has been so supportive and informative throughout my diagnosis."
"Dentists in the Maxillofacial department are so kind and patient."
"The porters, the catering staff, the admin, the physiotherapists and the health care assistants are all very professional."
Cons:
"While many of the nurses and doctors were excellent, one of the senior nurses was quite rude."
"Had to chase repeatedly for follow-ups."
"One receptionist in particular has a very poor attitude."
"Some of the staff were not very empathetic, especially in the fracture clinic."
"Staff in A&E were dismissive and uninterested."
"Did not get the impression that the staff were communicating well with each other."
"Reception staff could use some customer service training."
"It seems the right hand does not know what the left hand is doing."
Overall Experience
Pros:
"I would give Hammersmith Hospital a rating of 4 out of 5 stars."
"Overall I have found Hammersmith Hospital a good hospital."
"My experience at Hammersmith hospital was generally positive."
"I had a good experience when I visited the cardiology department."
Cons:
"Unfortunately, my experiences over the years have led me to avoid this place."
"There's room for improvement in terms of communication and organisation."
"The administrative processes are a nightmare, from appointments to follow-ups."
"I would only recommend this hospital if you have no other choice."
Specific Areas for Improvement
Based on the feedback provided, it is evident that there are certain areas that require attention in order to enhance the patient experience at Hammersmith Hospital:
Parking: Addressing the scarcity of parking spaces, particularly for disabled individuals, and revising the parking charge structure.
Signage and Navigation: Improving internal signage to assist new visitors in navigating the complex layout.
Appointment Management: Better communication regarding appointment timings and cancellations, and minimizing wait times.
Staff Training: Enhancing the professionalism and empathy of certain staff members, particularly in reception areas and A&E.
Administrative Efficiency: Streamlining administrative processes for appointments and follow-ups to prevent confusion and inconvenience to patients.