The Wheatsheaf Inn - J D Wetherspoon Reviews Summary

Cleanliness

Pros:

• "This place was spotlessly clean in all areas and was actively and speedily being kept that way."
• "Everything you would expect from a weatherspoons but with genuinely good customer service, staff were great, toilets were clean and tidy."
• "Pub was clean, toilets were clean and smelled amazing."

Cons:

• "Sadly, the food that the previous customers dropped under the table was also still there."
• "Disappointed as tables were not cleared and any that had been cleared were not washed."
• "Cleanliness of pub disgusting we were sitting in booth next to bar which was filthy."
• "Gents toilets strong strong smell of Urine."

Service

Pros:

• "Servers were really friendly and helpful."
• "Staff always helpful and food is quick."
• "Staff are great and the premises are clean and tidy."
• "The service was brilliant, food good and was served very quickly after ordering."
• "Staff taking our safety very seriously but service still very good."
• "Staff are really friendly here and the settings and outdoor area's are great."
• "Went in for a bit of lunch today and was greeted very pleasantly by Ewan."

Cons:

• "For a supposedly family friendly pub, my party of 7 adults and 3 kids couldn’t have been to feel more unwelcome."
• "The worst ever weatherspoons I been to. Avoid at all costs."
• "Never seen service so slow in all my life, wasn’t busy but still took over an hour to deliver desserts."
• "Staff ignoring my no mustard request!"
• "Staff were fine although they did not seem interested in clearing away any of the dishes from vacated tables."
• "Very very poor service food not much good chicken had to take a hammer to it left some one in a wheelchair forgot about them they need to t"
• "Shocking unprofessional staff member."

Accessibility

Pros:

• "As someone on crutches, it was good that the disabled toilet was open."
• "Standard Wetherspoons with the added bonus of downstairs toilets."

Cons:

• "We left after this as there weren’t any tables for eating that were wheelchair accessible anyway as these were all occupied by drinkers."
• "Not family friendly or particularly disability friendly with around half the seating being up various steps."

Value for Money

Pros:

• "Good atmosphere and excellent food+drink prices."
• "The cost for 2 of us to eat and have a drink was less than £15. Quality!!"
• "Good pub grub at fair price with friendly staff."
• "Great range of beer and food, and incredibly low prices."
• "Beers are great value, breakfasts too."
• "Good food good service and good value for money as you would expect from wetherspoons."
• "Had a fish supper, I thought I had a whale on my plate, that big plus a vodka and coke, for less than a tenner, great value."

Cons:

• "They put the food prices up double over the years and give you less and less."
• "Very disappointed bar staff say they have one type of mixed fruit kopparberg cider then serve you winter fruits then tell you it's the same."
• "Portions shockingly small!"

Food Quality

Pros:

• "Great pub great food great atmosphere."
• "Usual Spoons food, never had a bad meal."
• "Food is good for what you pay."
• "It's not the best food in the world but it's some of the best value food."
• "The meals have always been perfect every time we have come in!"
• "Food piping hot and served on hot plates. Delicious."
• "Very fresh, hot, and tasty."

Cons:

• "Food very basic and had steak and chips but no salad whatsoever."
• "The fish was ok taste wise but if it was much smaller it would be a fish finger."
• "I ordered the empire burger, very poor taste, not very warm, actually very poor."
• "Ordered food recently. Was ok but nothing special and not piping hot."
• "Beans had been heated more times than the earth."
• "Very disappointed in my meal. Had Balmoral chicken. Chicken dry and hard round the edges and haggis was the same."
• "Tattie scone overcooked, haggis lukewarm as was the egg."

Atmosphere

Pros:

• "This one has a nice local family pub vibe."
• "Cheap'n'cheerful."
• "It's has a very comfortable atmosphere and you feel welcome on arrival."
• "Everyone feels welcome here."
• "Great place to have lunch or any time of the day, or even just a pint or two watching the football also staff & punters alike were welcoming & friendly"
• "Pleasant atmosphere and busy for a Saturday."
• "For a wetherspoons this place is great, the food was excellent, very helpful staff & the toilets to my surprise were beautiful & no trekking up loads of stairs either!"

Cons:

• "Won’t be back!"
• "Won't be rushing back!!"
• "It was rubbish !!! I waited an hour and a half To get my meal and people who came in after me got served way before me and the waiters are downright cheeky"
• "Tonight wasn't the case, food was good atmosphere was too loud and noisy."
• "NEVER again, for somewhere that claims to be family friendly I was welcomed by various states of drunk."
• "This pub is always cold everyone sitting with hats and jackets on."
• "We would never go back to this Wetherspoons again due to the lack of clear information, the food also wasn’t that good and especially the clear lack of customer service and satisfaction."

Technology & Ordering

Pros:

• "App ordering makes it simple, quick service."
• "Great place. Popped in for lunch. Proper procedures in place as my visit is during the Covid19 pandemic. Awesome app."
• "You can also use your phone to order your meal through an app so you don't have to go get anything it's all brought to you!"
• "Really chuffed with the table ordering service. It was quite quick."
• "Order through the App which was reasonably simple & painless."

Cons:

• "Went in today for a table for 5 people having a meal, was told if we didn't have an app to order then we couldn't eat. So went elsewhere and won't be back."
• "in twice today (son loves their wings) and both times had issues ordering from the app, mistake with the food order and had to chase up the drinks."
• "Just got in about 45 mins ago order my self a pint put it on the table went to the toilet was away less than 3 minutes came back pint was gone not even touched my lips was told by bar staff i should watch my drink"