Gorbals Tyre Centre Ltd Reviews Summary

Service Quality

Pros:

• "Excellent service at such a reasonable price."
• "Great service from Jamie who kindly re sealed my alloy wheels despite me being a few hours later than agreed."
• "Had a flat tyre and phoned it in the guys couldn’t of been more helpful."
• "I would like to thank Jamie from Gorbal tyres for the amazing service he provided."
• "Was amazed at how well the wheels turned out. Look brand new."
• "Called Jamie this morning and he was at my door with a fresh new tyre at a great price within 20 minutes."
• "Great service, messaged on 23/12 just before 21:00 tyre was replaced by 22:00."

Cons:

• "I called for assistance for a flat tyre didn’t know the tyre size so I asked if my spare wheel could be put on. Reply was “no we can’t do that you NEED to buy a tyre or we can’t help and hung up” very rude unprofessional stinking attitude."
• "VERY BAD EXPERIENCE. BEWARE Wanted to get my front tyres changed and we agreed on roadstone tyres which comes with a warranty... There was no transparency in the work done by gorbals tyre centre and the staff in not trustworthy."

Customer Service

Pros:

• "Excellent service, affordable price, super efficient, honest & friendly."
• "Very honest and reliable business ran by a complete Gent with outstanding product knowledge."
• "15% discount for NHS & emergency services staff which is a really decent thing to do."
• "These guys are absolutely fantastic. Prompt and efficient service in replacing my flat tyre."
• "Quick and efficient service. Messaged about a flat tyre and had a call out within half an hour."
• "Emergency services also get a discount."
• "Fantastic service from Ross whom l spoke to over the phone and for Jamie who came to my roadside assistance first class service highly recommended."

Cons:

• "Just keep in your mind to carrying some cash on you as they are not accepting card payments."
• "On June 6th, 2023, I purchased two Michelin tyres from this centre, where their staff assured me that I could benefit from a £20 claim value under the 'MICHELIN Summer Collection' promotion. However, when I attempted to claim this, I was informed by Michelin that my purchase fell outside the promotional period."

Honesty and Transparency

Pros:

• "Best about thought I needed 4 new tyres the guy told me I only needed 3. Not often you get honest garages that save you money now a days."
• "Huge thanks to the team at Gorbals Tyre Centre for your service today!... thank you for the honesty as I’m sure plenty of places would just try and get the money for all 4!"
• "What I admire about this business is the honesty and fairness in the way their customers are treated."
• "Jamie's knowledge regarding tyres is invaluable and he never pushy trying to sell you products you don't require."
• "The service is impeccable. The quality is unquestionable."
• "Never had a bad experience here, price is always fair, tyres great quality and they always manage to fit me in at short notice."
• "Much better to give gtc my money than some of the big tyre companies out there! Support local business’s!"

Cons:

• "Wanted to get my front tyres changed and we agreed on roadstone tyres which comes with a warranty... When I complained about it, Ross started making other excuses that we are out of stock on roadstone tyres and blah blah and we can't get the stock for next couple of days."

Response Time and Efficiency

Pros:

• "Driving to work in the dark and went into a pothole wrecking my drivers side from tyre. Spoke to Jamie at Gorbals Tyre Centre, given a good price, there within a couple of hours, new tyre fitted within 10 mins."
• "Great prices and super fast service, cannot fault a thing."
• "First class service today when my son hit a pot hole. From calling GTC to fitting the tyre was under an hour."
• "Great customer service! Contacted at 8pm on a Saturday night with a burst tyre and had me back on the road the next day."
• "Hit a pothole on my way home from work stranded at the other side if the city, gave Jamie a call and he had my tyre ordered and was out to fix my car straight away, quick fast & reliable service."
• "Came out within the hour, there was a problem with my key to unloose the wheel and he spent a good amount of time trying to fix it so the flat would come off - all done in half an hour and brand new guy 👍🏻."
• "Tyre completely lost all pressure this morning after going through a pothole. Gorbals Tyre Centre, were extremely quick to come to the rescue."

Cons:

• No relevant cons found.