Ummah Catering & Events Ltd Reviews Summary

Customer Service

Pros:

• "Khaled and the team were so incredibly helpful and patient throughout the entire wedding process."
• "Khaled was always so helpful and kept in contact with both my wife and I."
• "Jay was our manager and he helped us throughout the entire process."
• "Jay and his team provided a stressless evening for us, our walima went so smoothly."
• "Khaled is open to criticism and caters around the customers’ needs to provide you with the cuisine you are looking for."
• "Khaled and his team provided such an exceptional service. From the moment I got in contact they did everything they could to execute our vision."
• "Khaled was super helpful when my venue fell through and recommended several different venues."
• "I first tried this food at my friend Sultan's mehndi party. Khaled was such a professional in organising the guest to receive their food."

Cons:

• "Extremely unprofessional and unhelpful bunch of clowns."
• "Food wasn't bad. Attended my cousin's wedding. Please train some of your staff in Customer Service."
• "I recently attended a wedding where ummah catering was the food and decor provider. The plates and glasses were dirty and the food was cheap buffet quality."
• "I am complaining as so many people have called and complained about the quality of the food. It seems as you provided old food."

Food Quality

Pros:

• "The food tasted delicious and table service was great."
• "The food, although I didn’t get a chance to eat much was just as I remembered at the food tasting. It arrived hot & full of flavour and was delicious."
• "The food potions sizes were generous with a wide variety of meat and vegetarian option’s available."
• "The food was tasty especially the grilled starters and we enjoyed all the dishes."
• "The food was amazing, my husband couldn't get enough of the chicken curry!!"
• "The food was truly out of this world in taste. It arrived on time and the food was piping hot."
• "The BEST in the game!!! Thank you for everything you did for our wedding. The food was amazing."
• "The food is very tasty and the Service provided is amazing."

Cons:

• "Very poor food very poor service."
• "I am complaining as so many people have called and complained about the quality of the food. It seems as you provided old food."
• "The food wasn't bad. Attended my cousin's wedding. Please train some of your staff in Customer Service."
• "Food was unbearably hot for children to eat, waiters and waitresses rude, not enough food and glasses to go around!"

Decor and Presentation

Pros:

• "The best part was the decoration. My wife wanted an elegant theme, which is why we chose Leyton Great Hall, and Ummah Catering delivered."
• "The decor was stunning and I absolutely loved everything about it."
• "From the customer service provided by Jay over months of wedding planning and the end result of the event and decorations everything was perfect - the stage looked unreal."
• "The decor was out of this world, we wanted a small intimate wedding and Ummah catering did exactly that."
• "Khalid pulled out an amazing stage for us which I couldn’t be happier with."
• "The stage and decor was so beautiful and the food was amazing."
• "The whole team was very professional, timely and organised. A great selection of decor available."
• "The decor turned out. During the wedding the service was so smooth and prompt and the waiters were very polite and efficient in their service."

Cons:

• "I recently attended a wedding where ummah catering was the food and decor provider. The plates and glasses were dirty and the food was cheap buffet quality."
• "There were no appetisers, drinks, or water on tables."
• "The thousands of pounds gone down the drain."
• "Please train some of your staff in Customer Service. We as guests don't need to know of your stress behind the scenes."

Price and Value

Pros:

• "We initially met with Ummah catering nearly a year before our wedding and found them to be the most reasonably priced out of all the other catering companies."
• "Ummah Catering certainly ticks all the boxes including their prices that are very competitive."
• "The prices were very reasonable and the service was fantastic."
• "We are so glad we found Ummah catering. They helped us find an alternative venue, provided our catering, decor and more!!!"
• "Approached ummah with a vision of exactly what I wanted and they pulled it off perfectly."
• "They catered to our ways and went the extra mile by regularly communicating with us to make sure the event day was exactly how we requested."
• "If you are doing event for 20 people or 500+ people, at home or at a function hall, ummah catering provides most amazing Indian food variety veg and non veg both."

Cons:

• "Extremely unprofessional and unhelpful bunch of clowns. They will hold you to ransom at your event without hesitation or remorse."
• "They clearly did not care about people or their roles as hosts – their attitude was blasé, miserable, and uninviting to say the least and dismissive."