Loxford Polyclinic Reviews Summary

Staff Professionalism

Pros:

• "The GP's, nurses and consultants I have seen so far are great."
• "The GP I saw was great. She actually listened to what I was saying and took my vitals etc."
• "A NICE AND VERY KIND NURSE welcomed me and she was from Ireland 🇮🇪 her name was Fiona Allen she had my implant removed in no time obviously she was very professional and very friendly."
• "This is a review on the dental department. Nurse Janice and Dr R were amazing!"
• "5 star for a specific GP. I’ve had many appointments at this polyclinic over the past 10 years and never had such a positive outcome from any GP until I was seen by Ms Simran Sangha."
• "A huge THANK YOU to the lovely doctor named: Mrs Balogun who was extremely helpful throughout the appointment, cannot recommend her enough :) !!!"
• "I had the pleasure of speaking with SHIRIN, whom was outmost helpful getting me an appointment for my daughter."

Cons:

• "One of the receptionists called Shnow Fatta... seemed hell-bent on not giving me an appointment."
• "One particular receptionist was incredibly rude unhelpful, I took in my poorly 3 year old and had arrived late, I was asked to wait and not given any other instructions or what to except."
• "Incompetent staff who can hardly speak English, who bring their local prejudices from their home countries to this country."
• "Disgusting behaviour from every receptionist I’ve spoken to. They are extremely unprofessional."
• "I can’t believe the receptionist (scan department) is so rude!"
• "The staff are incompetent at their jobs and the way they interact with patients is unacceptable."
• "The reception team are very rude and unprofessional."

Appointment and Wait Times

Pros:

• "They called me at exact time."
• "I’m very happy because I moved here all my family members. The doctors are very friendly and helpful."
• "I arrived slightly early for my appointment and was seen only 15 mins after it was due - which for a busy clinic is very good."
• "Visited the polyclinic yesterday for a walk in appointment due to flu symptoms, receptionist was welcoming and booked me in whilst keeping me well informed."
• "I was very pleased on Tuesday last week with the service at Loxford Polyclinic."
• "Came here for a blood test that I booked in, and was seen promptly."
• "Its a clean, spacious clinic, with knowledgeable staff and I didn't have to wait more than 5 minutes to be seen."

Cons:

• "Waited one hour and a half past my scheduled appointment just to be told that it was canceled."
• "Why does it take so long for them pick calls after 9."
• "Cant get an appointment or them answering the phone call even if you was dying."
• "They will never call you on the appointment date and the pharmacist will leave a miscall and if you call them back they will directly say we have called you."
• "Every time I call I wait for an appointment about 1 hour."
• "One hour wait on the phone at 8 in the morning to ask for an appointment."
• "Also approximate waiting time for doctors to be seen is 1 hour and goes on till 3 hours wait."

Facilities and Accessibility

Pros:

• "I arrived at the car park at just after 7:30 AM. I had my choice of any one of the of the five designated visitor spaces."
• "I luckily found a paid spot a road over otherwise I would have been late."
• "Clean, spacious clinic and staff guided me to the right area on my first visit."