Cakes 4 U by Julz & The Wedding Emporium Limited Reviews Summary

Customer Service

Pros:

• "So glad that I got in touch with Joolz. Great communication and service from the start."
• "From start to finish, Julz was friendly, professional and went above and beyond to make everything perfect for us."
• "When ever we had a question or request we had instant response."
• "Julie has dropped off the cakes every time and when you talk to her it's like you've known her for years. She really is a lovely lady."
• "Julz is a truly lovely lady who has gone above and beyond to help with our wedding cake mishap. Her approachable warm caring personality earned her not only a returning customer but a new friend."
• "Julie is incredibly professional and has excellent customer service."
• "Julz is a hardworking lady who always goes above and beyond for her customers whether its birthday cakes or wedding setups."

Cons:

• "Disappointing from what I saw and heard in the unit from start to finish - very unprofessional."
• "After agreeing to collect from the venue she forgot and then charged us. She has kept part of my deposit for something that we didn't agree to."
• "The one and only telephone conversation had was short sharp and rude."

Cake Quality

Pros:

• "You will hear a many people say that Julie's cakes are incredible and that the cake itself is nice and the design amazing, and all of this is true."
• "Cake was amazing."
• "Tasted amazing. Will definitely order from Julz again. 10/10 5 star for quality and perfection."
• "Truly had the most amazing cake for my sister's wedding. From the presentation to the taste, it was incredible."
• "Not only do the cakes look fantastic they taste great too."
• "Everyone should buy their cakes from Julz and the price is reasonable."
• "The chocolate cake tiers were delicious and our guests loved the chocolate orange flavour."

Cons:

• "The cake wasn't great in many people's opinion. Given the big prices you charge. It tasted stale was dry with little filling."
• "If you want your 'Special Day' made by with cheap packet mix ingredients, then this is the company for you."
• "It tasted stale was dry with little filling."

Design and Creativity

Pros:

• "Julie is such a talented baker, nothing is beyond her and her imagination with designs knows no boundaries."
• "Julz created a spectacular musical themed cake for my 18th birthday and I was completely astonished by it! The design was incredible with a great attention to detail and the cake looked amazing!"
• "Julie made an amazing Alice in Wonderland themed cake for our 50th joint birthdays. The detail was fantastic and exactly what we wanted."
• "The birthday cake you made for us was a masterful work of art from the design to the taste."
• "Everyone complemented the cake in terms of looks and flavour. It was a piece of art."
• "The cake we ordered looked amazing. Jules advised us and showed us lots of examples when we ordered."
• "The artwork and decoration was sublime for a Diamond Wedding Anniversary celebration, including the edible photo from the wedding day."

Cons:

• "Beautifully furnished unit, saw some fantastic cakes but for us the experience unfortunately was not one I would like to repeat."

Professionalism and Passion

Pros:

• "This lady is a god send i had a cake of some one else and it was shocking i messaged julz late on friday night and she made time and fit me in to make the cake for my daughters first birthday."
• "Julz took on the role of planning my daughter's specific autumn gothic theme wedding. She totally delivered with her professional eye and passion."
• "Julie is a considerate, beyond talented lady. The christening cake she made my baby, made his day extra special!"
• "She always maintained such a positive attitude which was infectious."
• "Julz is utterly talented and very professional. Her passion for what she does is reflected in her stunning work and her attention to detail is impeccable."
• "What an amazing Baker Julz is we asked for Aston Villa Stadium and what she produced was truly outstanding."
• "Julz offers a professional and caring service. Highly recommended. We put all our trust in her and she did not let us down in any shape or form."

Cons:

• "Unfortunately you are unable to control Google reviews so I will take this time to inform future customers of what you do and how you hide behind platforms and cover up the issues that arise."
• "Julie is only interested if you let her set up the whole venue. Other than that she makes things rather difficult."