Marks and Spencer Reviews Summary

Staff Service

Pros:

• "The staff were more than just helpful- they went beyond to ensure that I was able to find the items that I needed."
• "The staff are always welcoming and friendly."
• "Love it. Staff are always super friendly. Think M&S have really upped their game with their products."
• "Excellent customer service & friendly staff at all times."
• "I visited the food hall here and Rio was so helpful and friendly with what I needed to find."
• "Brilliant service smiling through all my request."
• "Superb service from Bev, this must be the 5th suit I have bought from M&S and somehow Bev seems to always be there to look after my family."

Cons:

• "Not very good, I use a walking stick and when I got to till the queue was about 50 yd long I left the clothes I was buying and left, I won't be going back again."
• "The staff in the clothing sections are so rude and unhelpful."
• "In interaction with two members of staff, in different departments, I found them both very off-hand with no apparent desire to be helpful at all. Not a good experience today."
• "I went to the exchange bureau yesterday morning to exchange some euros, I approached the member of staff who was so engrossed with her mobile phone."
• "Do not approach Carole, wait for another assistant, unless you do not mind be talked down to like a criminal asking for a refund."
• "M&S woman said you have to wait until I get there im doing these first. Shut up!"
• "Many staff members are very cold and lack closeness with its customers which is hindering success of Marks&Spencers development."

Store Layout & Facilities

Pros:

• "Large store all on one floor with a big food hall & café."
• "This is one of their flagship stores so it's pretty good. Clothing for all, furniture, furnishings, food and currency exchange."
• "If there was ever an M&S to visit, it would be this one! It's super tidy, so spacious, and quiet whenever I've been."
• "Shop weekly at this store ..Lovely airy shopping space social distancing not a problem during the week ..Shoppers on the whole respectful."
• "This branch has the best selection of produce & clothing being one of the largest in the area."
• "I find the Cheshunt branch is always tidy and well set out."
• "A very large store with just about anything M&S sells to buy here."

Cons:

• "We could stay only for 5 mins because it was freezing in store."
• "The changing rooms were particularly bad."
• "The cafe was far too small for the lunchtime rush."
• "Only one till area open with just two staff. Queued for 15 minutes to pay."
• "No black work trousers in size 14 long anywhere in store... Staff seemed unmotivated."
• "They still only have standard sizes on display so if you need a long then you're out of luck."
• "The shelving is a little too close together making it uncomfortable to move around, especially at busier times."

Food & Cafe

Pros:

• "Great Food shop and deli bar."
• "Nice cafeteria with good food."
• "Great deli and cafe."
• "The food ordered came quickly and the prices were reasonable."
• "Food store is included and a useful cafeteria."
• "Great choice of food, lovely (if expensive) Deli counter, the staff here are always very helpful, very nice cafe, I always find M&S have the best deals on travel money as well."
• "The cafe there, was also good, though it was busy."

Cons:

• "M&S Cafe very busy and when ordering hot food I mentioned that if we had to wait 15 minutes for the food our hot drinks would be cold."
• "My experience at M&S cafe was terrible...Eggs benedict tasted sour like something was off with the sauce or ham, eggs were over cooked and cold."
• "Just had unpleasant trip to cafe at Brookfields Centre. Very slow service Not much table clearing going on and couldn't find a clean table."
• "They cafe no longer, offers spread, marmalade or yoghurt."
• "Second time using the sitting down area of the deli, very limited menu."
• "Only just went there for the cafe.... Jacket potatoes luke warm, only some toppings were available... And the tuna topping i chose was stone cold....."
• "The Shakshuka was a disaster, it tasted horrible."