Phoenix Reviews Summary

Staff and Service

Pros:

• "Great staff, polite, cheerful, and friendly."
• "Highly recommend and cheers to Reya!"
• "The bar staff were really friendly and knowledgeable on various drinks."
• "The service was friendly and attentive, and the place was comfortable."
• "Reya was awesome! Knew we were Americans (accent maybe) and treated us like family from the moment we sat down."
• "The staff… very accommodating and friendly."
• "Friendly, Helpful and efficient staff, especially the young lady who served us, thanks."

Cons:

• "Grumpy staff, 3 different ales were cloudy and poorly kept."
• "Service is slow and the app option for ordering is not only a painful process it doesn’t work."
• "Bar staff can sometimes be quite slow, do not always remember who is next in queue."
• "Despite being told we could sit in the upstairs bar, we were rudely told to leave the area by management some 30 minutes later."
• "Terribly rude, no offer to help or to even check."
• "Service can be rather laboured and slow though."
• "Unfortunately, he was extremely dismissive, short tempered, and overall rude to each one of us that ordered drinks through him."

Food Quality

Pros:

• "Really tasty food a step up from standard pub grub."
• "The food was very good, of a higher standard than pub food generally, I would say, and was served quickly without fuss."
• "Best fish & chips anywhere!"
• "The Phoenix Burger was fantastic."
• "The fish and chips were perfectly cooked."
• "Food was excellent - try the lamb burger."
• "The food was traditional with fresh ingredients and a little flare."

Cons:

• "The fried fish was a bit oily, slightly too soggy, and the french fries were overdone which seems to be a common problem in England."
• "The food was totally overpriced - almost £20 for a chicken burger."
• "Food is disappointing and overpriced."
• "The food was a bit tasteless and overpriced."
• "The Sunday roast also nothing special."
• "The food is awful and I wouldn't recommend eating at this pub."
• "The food was disgusting. I ordered white onion soup, padron peppers, and chicken supreme."

Ambience and Atmosphere

Pros:

• "Great pub around the corner from the hustle and bustle and tourist places from Victoria."
• "Brilliant pub with literally squillions of different gins."
• "Nice, airy - light-filled pub."
• "Nice atmosphere out on the veranda upstairs."
• "Warm, welcoming atmosphere, traditional British pub decor done smartly."
• "From the moment I walked in, the atmosphere was warm and inviting."
• "A quaint and cute little pub in Victoria, London that I thoroughly enjoyed."

Cons:

• "The place was really messy and dirty as the most guests had left."
• "It was incredibly loud and hot inside but what to expect from a Saturday night."
• "The only problem I had was with the extremely loud atmosphere in there."
• "The terrace was also uncomfortably noisy."
• "Regrettably taking 15 minutes each visit to be served a substandard pint."
• "Too crowded and noisy on a week night (Thursday) as it’s popular with the Westminster after-work crowd."
• "It is not a good place to have a conversation."

Value for Money

Pros:

• "Visited for a Sunday lunch ahead of a trip to see Wicked for my daughter's birthday. Absolutely loved it."
• "Really nice affordable pub in a great central location!"
• "The prices are also affordable."
• "Nice bit of outdoor seating and very hand for Victoria station."
• "Had lunch the food was lovely and fresh."
• "The roasts were especially good."
• "The staff were incredibly friendly and welcoming."

Cons:

• "Pub itself is nice but it's extremely crowded after work."
• "Omg £10.60 for a cider and a blackcurrant and soda!!!"
• "Food-wise - very expensive for what you get."
• "The pie main was a pisstake. £18 for a slice of pie with no sides at all on the 'mains' list."
• "Good pub, but probably about 20 to 25% over priced compared to its local competitors."
• "The food is either horrifically overpriced, or not what you'd expect at that price."
• "For £5 I felt like I’d been had!"