Harley Street Fertility Clinic Reviews Summary

Staff Attitude and Professionalism

Pros:

• "We felt very supported. Really wonderful staff!!!"
• "The treatment plan and care from the HSFC team was personable and customised to my needs."
• "The team at HSFC truly understands the emotional rollercoaster that couples facing fertility issues go through."
• "The nursing staff was always available to provide guidance and support, ensuring we felt comfortable every step of the way."
• "I felt very well supported throughout the process by Dr Venkhat and Dr Verstraete."
• "The team at HSFC were incredibly helpful to me throughout my egg donation journey."
• "The nurses are cheerful and treat me as if I were their sister."
• "From the moment we walked through the door and greeted at reception to the nurses and doctor Venkat everyone was so welcoming, kind and supportive."

Cons:

• "They didn’t get back to my boyfriend at all plus they were rude to him."
• "HSFC did not seem to know what was going on. They always required me to follow up."
• "My experience is that they never answer the phone so that's a good indication of the service to follow."
• "Been trying to book a consultation to be told someone would ring me back and this is happening for the past 2 weeks."
• "Awful clinical, customer service was appalled and all they want is your money."
• "Absolutely awful, I have had an awful experience with Harley Street Fertility Clinic and have discussions with Dr Venkat then treated awfully again."
• "The doctors here have no sense of respect for the patient's personal time."
• "Never go here, my family had the absolute worst experience. Doctor Venkat was extremely unprofessional, rude and was the worst doctor we had ever met."

Treatment and Medical Care

Pros:

• "The treatment plan and care from the HSFC team was personable and customised to my needs."
• "Our experience with this clinic has been nothing short of extraordinary."
• "The expertise of the medical staff at HSFC is exceptional."
• "They designed a personalized treatment plan tailored to our unique needs and preferences."
• "I felt very well supported throughout the process by Dr Venkhat and Dr Verstraete."
• "Dr Venkat has created a family I could only have dreamed of."
• "Dr Venkat looked at improving my low ovarian reserve and egg quality with medication and supplements prior to the planned IVF."
• "Dr Venkat is incredible! We have had IVF (26 eggs collected, 10 frozen embryos) and a successful embryo transfer."

Cons:

• "They did not even notice or discuss with me an abnormal result."
• "I felt the medical 'advice/recommendation' was misleading and scared me into pursuing a treatment with the clinic."
• "They nearly let us leave without taking my husband’s blood or urine sample. We had to tell them it was required."
• "She was given instructions to use the washroom, but not told why."
• "She had no privacy to get undressed & no explanation given to her before & during the procedure to check her ovaries."
• "We found out yesterday that our transfer failed and Dr Geetha hasn't even called us to explain why."
• "I went through physical pain during the examination and thats when I knew she did not know what she was doing."
• "I was misprescribed the wrong medication post egg retrieval and was prescribed medication for a IVF patient."

Financial Transparency and Pricing

Pros:

• "The prices are very competitive."
• "My treatment was successful thanks to Dr Venkat and me and my husband are over the moon."
• "The treatment options are affordable and the doctors are really good at being patient and explaining every single option available for you."
• "I have done IVF in this clinic exactly 9 month ago, and now we are having great lovely baby girl! Its my first IVF and I'm extremely happy and thankful to Doctor Geetha Venkat."

Cons:

• "They did not email me my results until I requested them weeks later."
• "Outside of the treatment experience itself, there were some small issues on the billing/invoicing side."
• "They always required me (as the patient) to follow up even though they said they would."
• "I am disappointed that the costs for treatments aren't more clearly documented, shared and most importantly regulated."
• "Quite unimpressed that we were quoted one price when booked in, to only be given another more expensive price come the day of our appointment."
• "Don’t ever buy supplements from the clinic, they sell at a price x10 times more expensive than outside without telling you the price first."
• "This clinic is dangerous, unethical and focused only on making money."
• "Never reply to emails but punctual at collecting money before patient leaves the door. Full of billing discrepancies."

Communication and Responsiveness

Pros:

• "Throughout our treatment, the communication and transparency were impeccable."
• "We’ve always been kept up to date and informed, we’ve never had to worry about a thing."
• "Every single person at the clinic is lovely, friendly caring and is genuinely interested in you and your journey and how they can help you."
• "Excellent response time back. Very attentive in listening."
• "We felt very taken care of in every stage, and their flexibility and opening hours is also a great advantage."
• "From the moment I had my consultation with Dr Lieve Verstraete, I knew I wanted to complete my egg retrieval procedure here."
• "Dr Geetha was so calming in my first zoom consultation and allowed me time to ask as many questions as I liked."
• "Dr Venkat promptly answered all my queries and she was able to reassure me about my concerns."

Cons:

• "They always required me (as the patient) to follow up even though they said they would."
• "I've tried calling 6 times, been on hold for over 30 minutes each time - all to no answer."
• "Been trying to book a consultation to be told someone would ring me back and this is happening for the past 2 weeks."
• "She had no privacy to get undressed & no explanation given to her before & during the procedure to check her ovaries."
• "I would avoid this practice, been trying to book a consultation to be told someone would ring me back and this is happening for the past 2 weeks."
• "Awful clinical, customer service was appalled and all they want is your money."
• "Absolutely awful, I have had an awful experience with Harley Street Fertility Clinic and have discussions with Dr Venkat then treated awfully again."
• "Never go here, my family had the absolute worst experience. Doctor Venkat was extremely unprofessional, rude and was the worst doctor we had ever met."