Domestix - Appliance Repair Specialists Reviews Summary

Engineer Professionalism

Pros:

• "Ricky turned up promptly for the appointment, he brought protective coverings for servicing the vacuum cleaner so our floors were not made dirty."
• "The repair man was on time, efficient and very informative."
• "Michael came and fixed our washing on short notice, very happy with the service."
• "The engineer found the fault which was in a difficult to reach spot and managed to fix it on site without the need to order a new part."
• "The Engineer was very professional and knew what he was doing."
• "The technician who showed up and did the job on the dishwasher door, but he was well late and didn't show up with a new door switch which I had also agreed with customer services."
• "The engineer that turned up to service our machine was very polite and very professional totally stripping the machine down."
• "The engineer came out promptly to assess a leak in our fridge/freezer."

Cons:

• "The engineer arrived and said machine needed new part, which he ordered and we paid for."
• "The engineer later telephoned me with a £400+ estimate to replace the compressor."
• "First engineer came out to diagnosis the issue then said we needed a part."
• "Called Domestix to look at a fridge in my campervan. The engineer visited, put his hand on the compressor and told me that it needed replacing."
• "Shocking don’t use! Booked my dyson hoover in for a service, told me it needed new filters and would take it away for 3-7 days."
• "Unfortunately the part for this dishwasher was not available and will need a new one as needed as I think the old one is starting to work again but for how long."
• "Called out for a shark vacuum with a loss of suction. I was told on the phone that they would give it a full service."
• "The engineer arrived and switched the machine on said the motor was on the way out and then tried to get us to spend about £150 for new parts."

Customer Service Experience

Pros:

• "Really happy with the service provided."
• "The only thing I would recommend is that you send an emails with an update as my hoover was taken and I was told it would be between 10-14 days."
• "We needed a replacement fridge door seal, the part required was identified and ordered first visit and fitted a couple of days later."
• "Communication was terrible, being passed from pillar to post between Domestix and Glotech and no-one was apologetic for our inconvenience."
• "I wish i could give zero stars. I first requested the job in August it took 3 months for them to tell me it cant be fixed."
• "The first time I called the sales person was too pushy and I didn't want to book with them."
• "I used Domestix to repair our Dyson vacuum cleaner. They where professional, friendly and quick."
• "This company are easy to contact. The technician who attended my callout was professional, friendly and knowledgeable."

Cons:

• "The next 3 repair visits were cancelled at very short notice."
• "I had to make numerous calls and was told an engineer would call me to make an appointment which never happened."
• "But call team were all very helpful and polite."
• "Will not be using this company again."
• "The repair was completed quickly once the engineer arrived. However, my reason for not giving 5 stars is that on both of the occasions I have used Domestix, the appointment has been changed on the day I was expecting the visit."
• "I opted to buy a new fridge for £500."
• "Another company had turned down my request to service the machine due to it's age and spare parts, being no longer available."
• "Paid £129 for a call-out visit and the engineer completed an investigation and diagnosed my appliance faults."