Address: 7 Solar Way, Enfield, EN3 7XY, United Kingdom
Phone: +441992701701
Rating: 4.4
based on 313 reviews.
Website & Ordering Process
Pros:
"i use click & collect service i find the website easy to use, prices are good."
"Easy to order and collect."
"Their online services on the app is super simple, quick and easy to use."
"Ordering online was very easy."
"I always use the website to order online all my goods,select that i will collect, and select what time i will arrive."
"The ordering process either there or online is simple and smooth."
"Ordered online arrive parked on loading bay staff straight over asked our order number waited bout 2 mins order bought out loaded car all in bout 3 mins then on our way great service."
Cons:
"Website is a complete joke, it is not user friendly and looks like it was designed on a very low budget."
"Your online ordering system is rubbish."
"Do NOT shop online. St**id rule for Dagenham store."
"The slots stop at 2:30 and then it keeps expiring every two minutes not giving people a chance to make an order."
"Why does your website not have a contact us button to email you with feedback or questions?"
"Be careful when you order for a home delivery."
"Check every item carefully as often items are missing or a similar item to the one ordered is sent."
Customer Service
Pros:
"The service is outstanding!! The Staff at the counters are extremely welcoming and make you feel part of the JJ family all the time being a very professional service!"
"Extremely pleased with the service received. Yagmur(Enfield) customer service assistant helped me resolve a difficult situation with ease."
"Great service from your delivery drivers sorry to say the rest of your company can learn how to look after clients from them."
"Thanks for all the service and help I get from the counter staff in Enfield."
"I would also like to give special mention to Ola from the Enfield counter team, always a BIG smile, friendly welcome and always eager to help, thank you."
"The best costumers services I have ever seen in the uk and they are very helpful for business."
"I always find the staff helpful and accommodating."
Cons:
"Lady behind the counter needs training in customer service."
"Improvement is urgently needed in customer service to enhance the overall customer experience."
"Very bad service, very unprofessional."
"Complete reluctant and lazy customer service."
"Another great supplier, only downside is the customer service."
"Very rude drivers, -10 customer service."
"The times i have used customer service I have found them extremely abrupt and authoritarian and extremely unhelpful."
Delivery & Logistics
Pros:
"Really wonderful food. Delivery was prompt!"
"So far they are brilliant, early delivery, never let you down."
"Delivery came exactly on the allotted time, friendly and helpful delivery driver."
"Polite and courteous delivery driver offered to carry to the kitchen."
"The guys from the delivery are amazing."
"The delivery driver was on time, friendly and took extra care in handling the products."
"They come onto site and deliver everything. On time every time."
Cons:
"We recieved out of date chicken in the past."
"Had to call numerous times to find out that they failed to put the delivery in their lorry."
"Unfortunately giving 3 stars because last couple of deliveries I've had the boxes were battered and broken, looked like they'd been thrown off the back of a lorry."
"Placed order for Monday delivery 715-1145. Had not arrived an hour after the scheduled window had expired."
"They will miss the item and then they will say someone needs to check it when they receive delivery in shop."
"Horrible experience, they should of come before 9.30 and 13.30, they came two hours late."
"Always missing some items from the deliveries."
Product Quality & Selection
Pros:
"The halal selections are excellent."
"With the good quality of the product, I will continue to shop there for good!"
"JJ Food's wide assortment ensures there's something for everyone."
"Their commitment to quality is evident in the fresh and well-maintained meat selection."
"The burgers were great."
"Everything tasted of a very high quality."
"I purchased halal chicken legs, wings, and other stuff, it is amazing quality."
Cons:
"Policy needs to meet consumer rights brought chicken thighs 15 packets 4 were no good."
"But I'm so gutted and so disappointed in the mince lamb and definitely will not purchase lamb from there ever again."
"We recieved out of date chicken in the past."
"The chicken breast tasted fine when freshly cooked but after it cooked down it had an odd taste so I couldn't eat it at all."
"Also there price's keep going up and if you order frozen things you are lucky to get them frozen most of the time they are already defrosted."
"Halal mince is terrible and smells awful when you cook it also fresh lamb is full of fat and not worth buying."