The Bear's Head Reviews Summary

Atmosphere & Ambience

Pros:

• "Very cosy atmosphere."
• "We were quickly sat by the open fire which was very atmospheric on a cold autumnal Sunday."
• "Such a stunning refurb. Warm & friendly from the moment we walked in."
• "What a beautiful pub dating way back to 1615! Very relaxed and welcoming."
• "Lovely country pub with a warm atmosphere."
• "The atmosphere inside is warm and welcoming with plenty of space and rustic furnishings to make for a pleasant experience."
• "The atmosphere was warm and welcoming."

Cons:

• "The pub was also really cold and we had to sit with our coats on."
• "The dining room was cold and no atmosphere."
• "EXTREMELY BAD sleep very noisy room from internal noises from staff not guests."
• "What was crazy and definitely off putting was the 12 large dogs that a group of people had brought in and they were all sat round a table in an eating area."
• "We waited ten minutes at the entrance before looking for someone to seat us for our reserved table."
• "Poor service, we had to have bar service which seems unnecessary for the price and the time of day."

Food Quality

Pros:

• "The food was faultless."
• "Roast beef and the Chicken and mushroom pie were particularly good Vegetables that accompanied the mains were really tasty."
• "Breakfast was of good quality with lots of choice, and refillable coffee, tea and juice, which really set us up for the day."
• "The food was extremely tasty, hot and worth the money."
• "Everything was delicious, the chicken was mega tender and the prawns were lovely and juicy."
• "Meals hot and well presented, casserole and dumplings delicious."
• "The food was excellent. Really good. Tasty and served hot."

Cons:

• "However I wouldn't come here for food as for the price you pay it's just not up to standard."
• "Service incredibly slow, half of the food when it eventually arrived was cold."
• "The next fish meal, which was over cooked, potatoes were pitted with eyes and just one piece of broccoli."
• "The food was disgusting two thirds of us would never eat there again, the pictures of the food in no way represent what you get."
• "I had the prawn skewers, which were tough and burnt."
• "The food however was not, barely warm and some of the worst roast potatoes I've ever eaten."
• "Unfortunately the food just wasn't really up to standard with other places in the immediate area."

Service

Pros:

• "The staff are absolutely lovely, service was very good and the meals came out quickly."
• "Thank you to Alice for reserving the table and George for his telephone skills."
• "Staff friendly and professional, working very hard."
• "The service from ordering drinks, food, and deserts, from Dani our waitress was spot on, nothing was too much trouble."
• "Staff here were so very attentive and nothing too much trouble we will most definitely be back we'll done bears head your all doing a great job 👍"
• "The service was amazing and very friendly special thanks to Steph, Sandra and kirsteyn, who went above and beyond for me and my family."
• "The young man that served our food was pleasant and very welcoming."

Cons:

• "Some of the service did seem a little frantic though."
• "Although the meal and service were good, I don’t agree with the policy of shaming/pressuring customers with the tipping policy."
• "However the attitude and service from Daniel leaves much to be desired."
• "There is rarely a smile one has to ask for basics like salt and pepper and last time he served cold tap water in a warm glass and the water was lukewarm."
• "Service incredibly slow, half of the food when it eventually arrived was cold."
• "Unfortunately they are understaffed and it is apparent that they do not treat their staff very well."
• "Terribly slow service, waited an hour for food."