Address: Nutfield Rd, Redhill, RH1 4EL, United Kingdom
Phone: +441737824400
Rating: 4.4
based on 241 reviews.
Accommodation
Pros:
"The bed was huge and comfortable."
"It was an absolutely stunning room and I wish I'd been able to stay longer."
"The room was very comfortable, with luxury sheets, pillows etc which were all turned down ready to retire when we returned to our room."
"The room was spacious and beautifully decorated with a very comfortable bed and fluffy towels!"
"The room was clean and well appointment. There was a safe and a fridge for cold drinks."
"The rooms were comfortable and well stocked with water, coffee and cookies."
"Our room was super comfortable (with very comfortable beds)."
Cons:
"Although we requested upgraded room, this did not guarantee a scenic view and the view was non existant."
"Rooms are dated and feel stuffy."
"The room although well equipped and comfortable, was dark and depressingly looked out onto the kitchen roof and extract equipment."
"The room belonged to Frodo, I could not stand in the shower and getting out of bed required a 30 degree angle."
"Rooms are very overpriced compared to other hotels at this price point (£300+ a night), especially if you only get a view of the car park."
"First night we stayed in a simple Double Room. I'm pretty short and was too tall for the bath and the shower didnt seem to stay consistently warm either."
"There wasn't a fridge in our room, and the complimentary bottles of water had been left on the table in direct sunlight."
Service
Pros:
"The staff were beyond brilliant. The dining staff were so enthusiastic and appeared to really enjoy working at the hotel."
"Credit to Kelly and big credit to Abdul who sorted a couple of plates of cheese and biscuits."
"Bar bill pricey, but strangely worth it as the service was 2nd to none."
"The staff we all amazing, Abdul made us laugh and really made us feel at ease."
"Very professional staff and impressive interior."
"The staff were amazingly friendly and the views were beautiful."
"The staff were all really lovely, helpful, efficient and very attentive."
Cons:
"No one seemed to come when we pressed the button for assistance."
"Our starter came out quite slow... our main course finally arrived at 9.30pm - 2 hrs since we seated!"
"Service is very slow though, so be prepared for a long wait for drinks and dinner."
"Staff are every friendly but seem overwhelmed by the tasks as service was slow everywhere."
"Our last memory is a poor breakfast experience, asking for toast four times and feeling invisible."
"Turned away with no explanation when we requested tea for 2."
"The staff are particularly unhelpful and need training in customer service."
Spa & Wellness
Pros:
"The best massage & facial I've had in my life!"
"The spa was so relaxing and lovely."
"Lovely spa... Lovely staff and great massages."
"The spa is great and has some of the best gym facilities I've seen."
"The spa treatment and facilities were great."
"The jacuzzi was great."
"Lovely spa, spotlessly clean and quiet."
Cons:
"The spa is shabby, unkempt and needs a good clean - the windows were filthy."
"The treatment I had was very poor value- 10 minutes wasted being asked questions I had already answered on the form prior to the treatment and only 20 minutes of actual massage."
"The changing rooms are damp smelling, with towels and dirt/hair on the floor."
"Avoid the spa at all costs - overpriced and dirty."
"The spa itself is clean enough but starting to show its age."
"Gym had very old equipment, swimming pool and steam room had lots of mosaic tiles missing."
"The Spa is located in a separate building and a refurbishment is definitely needed!"
Food & Dining
Pros:
"The wedding food was nice."
"The 3-course dinner was exquisite."
"Food excellent and staff very friendly and accommodating."
"Dinner at the hotel was absolutely delicious."
"The food was fantastic and the staff were very friendly, helpful and couldn’t do enough for you."
"The food was delightful and the staff were wonderful."
"Food in the stunning restaurant is amazing (taster menu) was so creatively done."
Cons:
"Food was average, shame, hence the 3 star rating."
"Food pretty mediocre."
"The food in the restaurant in the evening was way too overpriced and quite pretentious."
"The veloute was gluey and flavourless; the cream used in my pudding was clearly off."
"Not worth it for the cost."
"The food in bar looked amazing and smelt great - do NOT book the lunch offered in the package!"
"Food just was not nice... With tiny portions... Did not finish any of the courses..left hungry."