Nando's Dudley Reviews Summary

Food Quality

Pros:

• "Some really nice food on offer here."
• "The food was decent, nandos is nandos I guess."
• "Food was good but because there was a mix up at the till as the man heard me wrong. we were given the wrong food."
• "Staff were good and food was very nice."
• "Food was nice, arrived hot & quickly."
• "The portions were generous, the food came out piping hot and the chicken was beautifully flavoured and cooked to perfection."
• "The food was delicious, well cooked, well seasoned and perfect temperature."

Cons:

• "Me and my brother went to nandos yesterday about 30 mins after we got home we were violently sick with diarrhoea at the same time."
• "Usually the best place to eat however when I ate there today their corn was burnt."
• "Me and my family waited ages for our food for it to be cold."
• "Worst nandos ever!!! WIll not be going here again after ordering to collect and getting home I found my chicken and garlic bread was half cooked and ungrilled so all gone in the bin avoid unless you want food poisoning."
• "Overall food was cold and a little undercooked."
• "Yesterday the food was like leftovers that were reheated the mash a big disappointment."
• "Terrible 😣 could never order from here again... first and last ....chips was cold, chicken was dried couldn’t even see the medium sauce better yet no sauce, it was just dry chicken."

Service

Pros:

• "The restaurant was very clean and staff were always on task, keeping on top of service."
• "Staff are always very helpful amd service is decent timings so overall its a great experience."
• "This branch is the best out of all the others across the board; food, staff, service, cleanliness, speed, portion, time management, team work and so on."
• "The staff were so lovely and very helpful."
• "One of the best Nandos restaurants around. Always good food and helpful staff."
• "Manager went out of his way - above and beyond what we expected - to help us."
• "The staff service was very good and the food came really quickly."

Cons:

• "I understand that as it was bank holiday, it was very busy but as we walked to the restaurant there were a few groups outside waiting for a table."
• "Came here and was seated and felt like I was in school."
• "Tried to get a table at 7:30pm using the new virtual queuing system it was showing an hours wait so decided to get a take-away instead."
• "Pity the shouting babies arrived when we were about to finish."
• "Turned up at 8:20pm to celebrate my nephews birthday, staffing problems, so shutting at 9pm."
• "Manager lacking in direction. More staff needed for payday weekend I think."
• "Service s!@t no sauces food cold and asked for plates went to wrong table. Manager in the house what manager wasn't there please call me why this place should be shut down rat droppings near the toilets."

Cleanliness

Pros:

• "The restaurant was very clean and staff were always on task, keeping on top of service."
• "Beautiful spacious restaurant."
• "Staff were friendly and organised working as a team to keep the tables clean and the customers happy."
• "Runs amazingly even with this covid restrictions.. infact runs better, food fresh staff helpful."
• "They've redesigned the restaurant, taking out the central divider and it feels much more welcoming."
• "Layout & decor apparently changed around 3 months ago, much improved modern look & horrible partition gone giving it a much more open feel as well."

Cons:

• "Tables could do with a better clean, my table felt greasy."
• "Service s!@t no sauces food cold and asked for plates went to wrong table. Manager in the house what manager wasn't there please call me why this place should be shut down rat droppings near the toilets."
• "We Had to wait 10min to be seated as there was staff standing around in the kitchen chatting rather than coming to seat people down who were waiting."
• "This place has gone down hill. Staff seem to have no common sense and no customer service skills."

Ordering Process

Pros:

• "Ordered a takeaway online, order processed, payment taken."
• "Ordered a takeaway, quite a large order. Pick up at 6pm. Got there at 6pm and picked up order which was all correct. All very efficient."
• "Needed to order via qr code which was fine."
• "Ordered via the app. Not sure if they still accept cash."

Cons:

• "I really don't like the way they try and get you to order through your phone or app."
• "Having to sign in via QR code scan and food ordering is confusing."
• "Every single time we order from this place through deliveroo they miss items off the order then you have to go through the hassle of getting a refund via deliveroo."
• "It was coming closer to a hour before I asked where our food was, and then they came up to us and informed us that one of our orders was missing."