Don Ciccio Osteria Italiana & Pizzeria Reviews Summary

Service

Pros:

• "The staff were incredibly attentive and friendly."
• "The staff went above and beyond to make our dining experience exceptional."
• "The service was impeccable, we felt very cared for."
• "Great professional and friendly service from Cathy."
• "Also service and staff was professional."
• "Service was really friendly."
• "The service is excellent."

Cons:

• "Terrible service, don’t waste your time."
• "There were only 2 waiters&2 chefs operating in a fully seated restaurant therefore the service & quality of food was severely compromised."
• "We waited for a while before our orders were taken and over an hour before we were served our food."
• "It seems they take criticism like they do service - badly!"
• "Staff were cheerful but clueless and they had ‘conveniently’ run out of their cheaper wines, so could only recommend those with a loftier price tag."
• "Made a reservation but when we showed up they told us the kitchen was closed."
• "Food was good but none of the staff were wearing masks. The waiter was serving tables without wearing a mask or social distancing."

Food Quality

Pros:

• "Absolutely delicious food, great vegetarian options."
• "The food here really is authentic and delicious, tagliatelle with clams was as in Palermo, maybe even better."
• "The Boar ragú was perfectly cooked and was delicious."
• "The mushroom tagliatelle was to DIE for! So incredibly delicious with an intense flavour."
• "The food was fantastic, the Aubergine Parmigiana especially, even our 6 year old who usually won't eat aubergine loved it."
• "The homemade gnocchi is sublime; for want of a better word it melts in your mouth quite literally the feeling I've never experienced elsewhere."
• "The food was incredible! The garlic bread was to die for and left me salivating for more, days after my meal."

Cons:

• "The food is so far from Italian, it might as well be Australian but they probably wouldn’t wish to lay claim to it either! None of our meals were authentic and all lacked taste, style or substance."
• "The pasta dishes we ordered were very average."
• "Everything we had was super greasy. The duck ragu tagliatelle has so much salt in it that you could barely taste anything else."
• "Not authentic Italian in anyway, quite poorly seasoned and not much flavour."
• "Ordered pizza and it arrived as a dry cold base with uncooked cheese and ham on top."
• "Everything was too salty and tasteless to be edible, even the carafe of white wine was not of good quality."
• "Considering the prices (most mains are over £20 and desserts are £8) the quality of the food was pretty bad."

Ambience

Pros:

• "The atmosphere is very nice, a very nice trattoria-feeling with a very chic ambience."
• "We liked the ambience."
• "This place is one of the most perfect neighbourhood restaurants with a warm and cosy atmosphere enhanced by 'groovy' jazz music."
• "The place is so cute and charming."
• "The atmosphere of restaurant was like a fairytale movie scene."
• "Gorgeous decor and atmosphere elevate an evening without overwhelming."
• "Nice cosy, warm ambience."

Cons:

• "Sadly no atmosphere as we were eating alone, two other couples arrived later but still odd for a restaurant on a Friday."
• "Music was way too loud, we were given only one of the menus (only realised there was a pizza menu after our order was taken)."
• "Music was way too loud."
• "We had hoped that the dreadful musky damp smell would have been attended to by whatever shopfitters they used. Alas, this has not been 'sorted' and the smell literally 'hits' you as soon as you walk in."
• "Only gripe is that the truffle menu isn’t available due to it not being season, only find out when you're ready to order!"
• "The only fault I had was they did not have pizza on the menu."
• "Felt the fried calimari and prawn starters were below average with the Calimari thin and hard. Not fresh."

Value

Pros:

• "Price range good too."
• "Portions are good value for money."
• "Really reasonable prices, too."
• "Food was very tasty and big portions so great value for money."
• "Everything was delicious start to finish!"
• "The portions were generous and the wine was diviiiine."
• "The food at this restaurant meets my expectations. Really excellent meatball appetizer and the Boar Tagliatelle was tasty."

Cons:

• "A wee bit pricey (expected for London) but worth it!"
• "£10 for a 100ml of take-away mulled wine served in a paper cup. What can I say? It felt like a total rip-off."
• "As it is its not cheap & the portions were small I would have refused to pay the service charge were it not for the fact that the waiter tried his best."
• "The food is below average and really expensive for what it is."
• "Often ordered pizza from here, but has recently massively increased in price. Pizzas were £9/10 and now at least £16."
• "The service was very attentive and friendly."
• "Considering the prices (most mains are over £20 and desserts are £8) the quality of the food was pretty bad."