McDonald's Reviews Summary

Customer Service

Pros:

• "Staff polite and friendly and quick to sort out issue."
• "Very helpful staff service with a smile really happy had a good time."
• "The staff was helpful and polite."
• "Good service and friendly staff although be sure to check your orders as they can miss items you have ordered and paid for when busy which has happened a few times but they always make up for the mistake."
• "02-08-2023 Braved another visit - parking still not good but have amended my review stars as the customer service received was excellent."
• "The manager Claire was amazing she helped through my whole experience and made this one of my best McDonald’s I have visited."
• "Window service, however, was excellent. People serving were very friendly and efficient."

Cons:

• "Not too sure staffing issues have been resolved."
• "Some of the trainees have disgusting attitude problems."
• "Very rude. Please be polite and not have attitude."
• "The manager yesterday women with long brown hair glasses yesterday was extremely rude to me and my friend."
• "Customer service is tragic filled with teens who have an attitude."
• "Very unhelpful staff, can’t explain anything(not everyone is regular guest at McDonald’s)."
• "The staff were a little slow on the uptake and didn't seem to know who was doing what."

Food Quality

Pros:

• "Food OK. Delivered to my van in the car park."
• "Great place always well made food never gotten a wrong order."
• "Pretty good McDs, got the order right, food was hot."
• "Love the double-cheeseburgers."
• "Once the order was correct and hot the food was good."
• "The food is of good quality and tastes delicious like most McDonald's restaurants on the negative side it's a small restaurant and more difficult to park."
• "When you need a burger. There is a way...That way is McDonalds. Get exactly what you ask for, get filled, doesn't cost the world and with fast service. Super."

Cons:

• "Food was cold when I got home (<10 minute journey) and burgers looked like they had been thrown together rather than having the various parts put together with some semblance of due care."
• "Foods always cold, Flat or Falling apart."
• "First, there was a nugget missing from the meal. Then, we found THREE hairs in our food."
• "Terrible there grill machine was off so they were serving no beef at all had to resort to a mc chicken sandwich and the bun was rock hard the chips were brown and the strawberry milkshake tasted like it had banana inside absolute shambles."
• "Cannot get your order right evrytime, always issue with the food you order a large you get a small chips the salad in the burger never looks fresh at all."
• "I had a hard like rubber chicken salad today...i dont know how they cook the chicken there these days but I left half of the sad looking salad and all of the supposedly grill chicken to the compost bin."
• "Terrible food, completely inedible when it finally arrived was completely stone cold."

Facility & Cleanliness

Pros:

• "This McDonald's has been remodel and it is more kids friendly, with thier newly installed tablets to keep children entertain."
• "Place was clean and tidy."
• "The place is well-kept and clean, the staff is friendly and courteous."
• "On a plus, the place was clean, so were the toilets."
• "Very clean inside."
• "The tables were clean."
• "Recently refurbished with new seating and pre order system."

Cons:

• "Awful. Parking is not fit for purpose, so used drive thru."
• "Parking and drive-thru are very close together so it's a tight space."
• "Both hand sanitisers were empty."
• "Service was excellent but the toilet was so dirty the smell was all you can perceive."
• "A really busy restaurant loads of mess on the floor and the parking is really small."
• "Food almost cold as usual and nowhere to park due to cars picking up to do deliveries or waiting for next job which makes it look like a meeting place."
• "Disabled parking space is used for people that is waiting for food ordered in the drive thru."

Order Accuracy & Delivery

Pros:

• "I ordered delivery 3 times here and first two times they didn't put sauces for a 20 nuggets box. When i was ordering for the third time I asked them to put extra 8 sauces into my order. That's what they delivered to me😊 very kind of them."
• "Selfservices very easy and there is always somebody there to help you. Service is very quick."
• "Don't usually use this drive-thru because getting out can be a pain... got the order completely correct!"
• "Used the drive thru on this visit. Could clearly hear the person who was helpful & efficient."
• "Love the service and quick response time."
• "Very friendly. One member of staff made all the children happy."
• "Amazing Floor Staff. Helen and Sam are so good with the children, always interacting with them."

Cons:

• "Although I order through Uber eats the employees at this branch always seem to have items missing or someone else’s order."
• "All my fries was missing from my order 4 large fries and 2 from my kids meal."
• "Yet again another order, and things missing and in a happy meal, 7 chips in the packet!!"
• "The items in my order are always missing when ordering through delivery."
• "Every time I order it's always missing something or completely wrong, today I ordered a breakfast wrap with brown sauce and receive a wrap with only sausage and tomato ketchup."
• "How is it possible to miss items on every single order I make through user eats??"
• "Fourth delivery in a row where they failed to get the delivery correct!! Parts missing and when you phone up and complain the manager tells you 'I will tell crew to get it right next time'."

Payment & Accessibility

Pros:

• "5 stars from me because I didn’t get charged for an extra syrup & the staff are polite friendly."
• "They have a drive through which is handy."
• "There is parking and a reasonably efficient drive through."
• "Even spaces in the carpark."

Cons:

• "This was a proper long drive only to find yet ANOTHER McDonald's that doesn't accept MCDCoin as payment."
• "It is an absolute liberty that literally EVERYTIME u order from erith McDonald’s to be delivered it’s like they have a chip shortage or something because u order a medium size they fill them half way u order a large they fill them half way."
• "Parking is very limited so can be a pain when going at busy times."
• "Not enough space for the number of vehicles trying to use it at busy times!"
• "Always miss hear the order on the drive thru, the foods kept for long times and still sold even when it's kept warm for too long."
• "Had to wait for our order to be cooked and they don't put the card machine through the window enough so you only have their word for the amount and that it hasn't gone through."
• "Fast service, but small. A ridiculously tight car park and a drive through that may as well be a rally stage."