Clock Tower Reviews Summary

Staff Service

Pros:

• "The staff was great and helpful."
• "Lisa turned what could have been an extremely stressful and disastrous evening into a relaxing and enjoyable dining experience."
• "We were served by Jenny, she provided an excellent service and made us have a very enjoyable meal and time there."
• "The staff were really nice and welcoming. Service was quick and efficient."
• "All the staff were friendly and great with the kids."
• "The staff were incredible, especially Jenny."
• "Staff were super friendly, Luis was just amazing!"

Cons:

• "Staff could do with better service skills and manners."
• "However I noticed that an hour after the couple on the next table had left, the table hadn't been cleared."
• "One of the waiters I had was very abrupt, bordering on rude."
• "Service was very poor - not a criticism of the only two staff members present, but they couldn’t cope with the number guests present."
• "Service ok. Got our starters after half hour wait, then was waiting and waiting for mains."
• "Terrible service and no communication."
• "Food was disgusting we arrived at 7.30 to be told can you order in the next 5 mins as kitchen is about to close."

Food Quality

Pros:

• "Food was really nice, hot, massive portions!"
• "Food is always more than satisfactory, the cleanliness of the place is always of high standard."
• "Absolutely beautiful lunch today. Three different meals all arrived together, beautifully presented and great quality."
• "The food was amazing. Mega mixed grill is huge and very good value for money."
• "The food was tasty and good value."
• "The meal was delicious the steaks were perfectly cooked to our specifications."
• "Great quality food."

Cons:

• "I was disappointed due to lack of vegetables served with my roast dinner 5 small carrots and a tiny bit of cabbage."
• "More than half the steak was fat. This steak alone has cost you 3 stars."
• "Waiting an hour and a half for food, and when it did turn up... none of the meals were edible, very very bad standard."
• "Burnt and greesy food."
• "Had sausage and mash gloopy and disgusting. Not eatable."
• "Seriously tasteless food."
• "Unfortunately both the burger or mixed grill I tried ordering were unavailable."

Value for Money

Pros:

• "2 for 1 marstons pub/restaurant."
• "Food is good but with it being 2 for 1 on main meals all day every day you simply can't complain for value for money."
• "Reasonable pricing as well. Would recommend and visit again next time in the area."
• "Great value too, as main course dishes are offered on a 'two for the price of one' basis."
• "Considering the cost 2 dinners for £12, I would say reasonable value."
• "The food was delicious and the price very reasonable."
• "Prices were very reasonable."

Cons:

• "£20 for a roast dinner if you go alone. £20 for a burger and chips that a greace van would put to shame."
• "Food was nice. We went on the premises of it still being 241 but the is no longer the case. Personally I would say its a little over priced."
• "Its no longer a good value for money meal as well. Real shame."
• "2 4 1 on Sunday lunch but at £18 per meal you are technically paying for the free one?!"
• "Without the permanent two-for-one offer, the meals are ridiculously over-priced; while at half price they are just poor value for the quality."
• "VERY expensive poor quality food."
• "Not at all impressed... staff rude and ignorant, and place tired and shabby."

Ambiance and Cleanliness

Pros:

• "Nice to see they are supportive of those with special needs too."
• "Found the online booking system for reserving a table very efficient."
• "The place itself is very clean and tidy."
• "Nice quiet pub. Good food, very hot and 2 for 1 so not too costly."
• "Inside and outside the place is tidy."
• "The whole atmosphere was friendly, grateful that there was no canned music, just the hum of chat from other diners."
• "In general the whole atmosphere within the clock tower was welcoming and cosy."

Cons:

• "Atmosphere a little dead, but maybe it was the time of day."
• "Place was a little tatty but appeared clean and the food was good."
• "Restaurant/ pub itself in need of refurbishment."
• "Place was empty, not a good start for a Saturday dinner time. Tables looked ancient, shabby and sticky."
• "Untidy place messy dirty and floorboards are extremely creaky, the atmosphere is dull and dreary."
• "If you're looking for a characterful pub to visit don't come here."
• "Was lovely and clean apart from a bit of dust but to be expected near a road where they are digging it up."