Sheffield City NHS Walk-In Centre Reviews Summary

Staff Attitude

Pros:

• "The staff is lovely."
• "One of the nurses who saw my wife was really kind and understanding."
• "The Dr. Who seen her was so patient and listened to all my worries and helped us address the issue."
• "All staffs including receptionist, nurse & doctors were extremely helpful & professional."
• "Everyone's always lovely and helpful."
• "The staff I dealt with where extremely polite and helpful, i would strongly recommend this place to any one."
• "Both the Triage nurse and doctor were helpful, caring and dedicated, and the rest of the team were helpful and understanding."

Cons:

• "He almost shut the door in my face as we walked in. Then refused to do anything and was very rude about it."
• "I was sat down in the room and talked over, interrupted and snapped at for the duration of the consultation."
• "Receptionist was lovely but the triage nurse and doctor were both very dismissive and spoke over me whilst I was trying to explain my problem."
• "Extremely rude and abrupt! Made me feel massively uncomfortable, anxious and shocked."
• "The guy on reception was painfully rude and the first woman I saw to triage me was the least personable person I’ve ever met, very cold and blunt."
• "Very impatient, impolite and rude manner of the receptionist."
• "The nurse that checked me clearly wasn't happy to be there... she was extremely rude to me."

Waiting Times

Pros:

• "Visited today with my elderly parent. We waited about 30 minutes to be seen but l didn't think that was bad at aĺĺ."
• "Despite they had a 2hrs waiting time sign I was seen within half an hour due to the urgency of my baby’s condition."
• "Really impressed with this walk in centre. Turned up at around 8pm and was seen pretty much straight away."
• "I saw the GP within 35 minutes, which was great, considering the number of people requiring advice."
• "Was seen by triage nurse within half an hour."
• "I went to this walk in centre after getting a UTI whilst camping... I was seen within 15 minutes of filling out my form."
• "Went today for 8am and there was already a queue of people waiting at the doors, was expecting another 4 hour wait but I was seen to and out by 8:20!"

Cons:

• "Waited 2 hours and half, coughing more than 2 weeks and heavily pregnant only to be told I don’t need anything."
• "The reception told me to wait one hour, but I waited for two hours, then she told me there are 2 more people, but they sent more than 2 people inside."
• "Absolutely shocking service, I waited almost 2 hours to get the same medical advice I was given by 111."
• "The WAITING TIMES!!! If you are going to use this service expect to wait 2 hours or more."
• "After waiting for 6 hours altogether to give me a reassuring 'you don’t have cancer' or 'go to the hospital', I left."
• "I waited for 2 hours here this evening with my child screaming because she wanted to go home."
• "Waited a whole hour before they told me there would be a wait of another 5 hours approx."

Facilities and Accessibility

Pros:

• "I can see on your website you have things in place for people in wheelchairs."
• "It really works if you call 111 and if you get appointment you get seen within half hour."

Cons:

• "No facilities. Even they hesitate to check BP."
• "When I got to the second nurse (after about three hours) she was in a bad mood, and saying they are not doing ECG, no apologies, no sympathy for wasting my time."
• "Nurses ok but never any doctors working."
• "Third world service. Website says they offer a certain service, when we get there we are told they don't deal with it there."
• "Elderly people and mothers holding babies left outside to queue in line just to enter the building in almost freezing conditions,this to me is inexcusable."
• "Not very efficient,if you have stomach pains( i.e appendicitis,gall stones),don't go here."
• "Triage nurse just couldn't be bothered even getting someone to look in my ear."