Feline Features Reviews Summary

Expertise and Experience

Pros:

• "Highly recommend Steven who has over 30 years experience, and handled her beautifully."
• "Steve's been grooming and caring for Persians and long haired cats for over 30 years."
• "Steven is highly skilled and experienced at handling cats."
• "Steve is professional, experienced and has lots of patience to his furry clients."
• "He's been grooming my cat Elvis for few years now and even though Elvis has a difficult character he manages him very well."

Cons:

• "Unfortunately my experience wasn’t as positive as others. Steven handling of my cats I can only compare as shearing a sheep."

Quality of Grooming

Pros:

• "Steven did a wonderful groom on our 21 year old cat who was extremely matted and cranky."
• "He has done a wonderful job with clipping my cats fur so it's more manageable for them in their old age."
• "Steven has done an incredible job. Not only was Horatio happy throughout, he looks 10years younger."
• "Steven was able to give her a lion cut which lasted an hour. During that time, she remained calm and resigned to the fact Steven was the one in control."
• "Steven came to my house to give my long haired British Short-hair a Lion Cut. He was very professional and brought everything he needed."

Cons:

• "Hygiene of his equipment was very poor and my cats did not enjoy the experience and were scared. The cats didn’t look like they were groomed either, just a rough shave and brush and finished off with talc powder."
• "It felt like a machine with no feelings touching my cat, not to mention how badly groomed my cat looked afterwards."

Customer Service and Communication

Pros:

• "Steve was wonderful, great at handling our cat and keeping her calm, and great with communication in WhatsApp."
• "Steven is very polite and friendly. He made me feel at ease which is important for me as I suffer with anxiety."
• "Steven was brilliant with our cat Monty so gentle and caring with him."
• "Steven was professional in every aspect. He removed my old cat's very knotted fur at a very reasonable cost and with the minimum discomfort to my cat."
• "Steve was responsive and very professional in arranging the grooming appointment for our cat."

Cons:

• "Poor customer service for new clientele. I was informed wait time was about 7 weeks which is ok however then when I followed up about a specific date, I received a message with a tone that was not professional."
• "Communication should be of a polite tone to any new customer and this has put me off paying for any services."

Handling of Cats

Pros:

• "Does a very thorough job and makes sure the cats are comfortable throughout."
• "Steven was very accomodating with our needs. Steven is very polite and friendly."
• "Steven came to groom my 16 year old long haired cat yesterday for the first time. I was very impressed with the calm and gentle way that he handled her."
• "Steven came to my house to give my long haired British Short-hair a Lion Cut. He was very professional and brought everything he needed. My cat is very nervous and shy and does not like to be handled by anyone but me. Steven was gentle and patient with him."
• "Steve has been grooming my ragdoll cat three times now and has done a great job every time, we highly recommend him."

Cons:

• "Hygiene of his equipment was very poor and my cats did not enjoy the experience and were scared."
• "It felt like a machine with no feelings touching my cat, not to mention how badly groomed my cat looked afterwards."