Chapati & Karak London Reviews Summary

Atmosphere

Pros:

• "Great atmosphere, as soon as you walk in you feel like you are in a set from Aladin."
• "From the moment you step in, the cozy and inviting atmosphere embraces you, creating a warm and comfortable ambiance."
• "However, ambience made us forget we were in London."
• "Not to forget the atmosphere, from the music to the decor, it feels like you are in the Middle East."
• "An atmosphere reminiscent of simpler Arab times."
• "Absolutely gorgeous interior that transports you out of London."
• "The atmosphere is very chilled and lovely booths for privacy have been here many times and will continue to visit."

Cons:

• "Inside its like a funeral parlour where you just see fake guys and girls with miserable faces trying to act rich and famous."
• "The place was abit stuffy with poor ventilation; so we decided to sit outside even though it was very cold and customers were smoking around us."
• "Tables were dirty and seating areas were uncomfortable."
• "You may feel out of place if you're not muslim."

Service

Pros:

• "Staff is polite but very slow."
• "The staff are friendly and the service is quite fast."
• "Service is fast and friendly."
• "The staff were very pleasant, and considering the wealthy clientele they appear to draw it's all pretty reasonably priced."
• "Service was prompt."
• "The friendly staff adds to the welcoming atmosphere, providing exceptional service that leaves a lasting impression."
• "The staff are so friendly, helpful, and professional!"

Cons:

• "Some customers occupied tables with no eating or drinking anything just playing with mobiles while we look for a place to seat."
• "The service from one waiter was also lukewarm. He seemed bored."
• "Service could be better, very abrupt and stand-offish, do you want the service or not?"
• "The staff are not welcoming and treat people badly."
• "Staff were quiet and didn't seem to want to greet you."
• "Its difficult to get the attention of the staff to serve you/ask for your bill."
• "The service is going so bad I had to wait more than 30 minutes people came after me were seated they haven’t seated me because the table was for 4 person and we were 2 shame on the service."

Food & Drink

Pros:

• "Their karak chai is nice but other food items aren't."
• "The cardamom karak is perfectly balanced and very smooth."
• "Great karak! It's spicy unlike Indian Chai, which is a huge plus in my mind."
• "The Karak arrived piping hot and tasted delicious."
• "Karak was authentic, really well spiced and brewed."
• "The tea is excellent and must specify without sugar and the chapatis making nice snacks. Definitely a must."
• "The food is simply superb, I recommend everybody try the Cinnamon Karak Tea and Cinnamon or Kheema Chapati!"

Cons:

• "The actual chapati is quite tough and not a flaky pastry you think it to be."
• "The service from one waiter was also lukewarm. He seemed bored."
• "Wrap was very ordinary without any sauce inside but luckily there was no smell of beef."
• "A bit expensive for what it is."
• "Doesn't taste half bad, but not at all worth the money."
• "Way overpriced."
• "Quality of Karak chai is very poor and this place is always cramped with people."

Price

Pros:

• "The staff were very pleasant, and considering the wealthy clientele they appear to draw it's all pretty reasonably priced."
• "The prices are extortionate as you’d imagine opposite Harrods but the chapati and karak were actually very nice."

Cons:

• "A bit expensive for what it is."
• "Way overpriced."
• "Food and chai is expensive and not authentic."
• "Ridiculously expensive place for simple food."
• "Heavily over priced but again this is according to the location."
• "A plain chapati at £4.00 and a Karak between £3.00 – 4.00 is expensive."

Staff Attitude

Pros:

• "The staff are friendly and the service is quite fast."
• "Service is fast and friendly."
• "The staff were very pleasant, and considering the wealthy clientele they appear to draw it's all pretty reasonably priced."
• "The friendly staff adds to the welcoming atmosphere, providing exceptional service that leaves a lasting impression."
• "The staff are so friendly, helpful, and professional!"

Cons:

• "Extremely rude manager, we walked in and we got showed to a booth by a member of staff who was polite, then while me and my friend were looking at what to order, the manager comes to the table and says this is a table for 4 people …"
• "The staff are not welcoming and treat people badly."
• "Staff were quiet and didn't seem to want to greet you."
• "The staff are just too unfriendly!!"
• "Man needs to get a new job, seems too stressed there."
• "I have been there few times with different ppl. Staffs weren't friendly."
• "Rude staff, no customer service. They outright told us to leave after bringing the bill when we had not even finished our drinks."