Lola's Bakery - West Hampstead Cafe Reviews Summary

Food Quality

Pros:

• "The best coffee I had after a long time."
• "Golden latte is incredibly delicious."
• "The kitchen was close when I went so was not able to try the brunch options however the cakes were delicious and all of them are gluten free."
• "Well! That just happened! Best ever vegan open grilled vegetable sandwich."
• "Ordered from here for a family birthday party and wow did they deliver!"
• "The food here is fresh and responsibly priced."
• "The food here is nice, especially the cakes, although other food is less and less mindful of vegan or plant based eating."
• "Delicious and very generous portion of breakfast with friendly service and a great background music soundtrack."

Cons:

• "Unfortunately my sister and I had a very unpleasant experience yesterday with Lola's Afternoon tea, both for quality of food and service."
• "The only thing I didn't like during my last visit was that the cupcake was a little bit dry and coffee was cold."
• "The food here is stale and over-priced."
• "Went there for breakfast. The English breakfast was good but the pancakes were horrible, not cooked properly and tasted really bad."
• "The charcoal bun was dry in the salmon sandwich."
• "Everything we had lacked balance. Cookie too dry, panini had delicate flavours and then pesto that drowned them."
• "Had a very poor veggie breakfast from Lola’s today."
• "The food is really good, but I think that the tables are tight and there were many people on the counter."

Service and Staff

Pros:

• "The staff are super friendly and I even love the minimalistic artwork inside the cafe."
• "Service was very good and the stuff in counter window looked amazing."
• "Shout out to staff member, Maria. So attentive and sweet."
• "We absolutely loved Lola’s Bakery! Their food, ambience, and service was outstanding."
• "Staff is super nice and helpful."
• "Staff were very friendly and attentive."
• "The staff here were really friendly, and apologetic that we couldn't order hot food."
• "The vegan cakes are divine. Quite a good selection of 4 different options of which we tried 3."

Cons:

• "After waiting for 10 mins for a table and standing at the front of the queue the waitress rudely asked the lady behind me if I was first."
• "One of their servers has been very rude in their West Hampstead branch."
• "There were more than 16 people working in such a small space and just general confusion among all of the staff."
• "The experience at Lola's has not been consistent. Sometimes you are welcome and feel comfortable; other times, there is this sense you need to rush."
• "Extremely overpriced for what it is. They didn't have any of the simple pastries we wanted."
• "The staff are rude and don’t really care much for taking your order right."
• "Service was below standard, the waitress shouted at me from a distance when taking my ordering whilst looking decidedly put out at having to do so."
• "Staff seems not to care and is rude."

Atmosphere and Location

Pros:

• "Lovely vibes, I came here on a weekend and ordered Choco vegan loaf, apple pie, coffees, so glad to be right next to the bookshelf."
• "Nice ambiance with lovely music. A must try if you're in the area."
• "The atmosphere is calm but the service is quick and lovely."
• "We stumbled upon Lola’s walking from our Airbnb to the Underground station. We stopped for breakfast and it was amazing!"
• "A really lovely spot for tasty all-day brunch in West Hampstead."
• "The ambiance is nice and the service was good."
• "This is a really sweet little eatery for breakfast, brunch or lunch."
• "Love the space for sitting-in to enjoy a range of delicious all-day treats."

Cons:

• "Air conditioning doesn’t work so it can be pretty hot during summer."
• "Can get a bit cramped but there is good provision of high chairs for little ones and baby changing in the toilet as well."
• "A beautiful cafe in a nice area. The vibe and food were great. People were warm and nice expect a female working front of house."
• "Downstairs was literally unbareable..couldnt move, stifling and so loud, mainly due to 1 man at thr table next to/on top of us."
• "The food was a range of dead average to poor. I think the extensive menu is probably a good sign that there is no specialisation in the kitchen."
• "The staff look so disheartened, bored and overworked, and the tastelessness of the food reflects that."
• "It's the 3rd time I visit this shop and although the cakes are good quality as in any other Lola's, I'm hoping to remember not visit again because of the team."
• "Lola's quality seems to have gone downhill. It lacked the warm customer service and the sandwich I ordered felt mediocre with bread that needed a knife and fork to cut into."