Address: Newtown Rd, Nuneaton, CV11 5UT, United Kingdom
Rating: 4.5
based on 130 reviews.
Customer Service
Pros:
"Staff were all friendly and helpful."
"Fast service, no queue, the bulb I needed was in stock and fitted for me in about 5 minutes."
"Upon arrival staff were welcoming & item was ready behind the desk as expected."
"The service on the till area is fantastic, couldn’t ask for more, polite, helpful, and understanding."
"Fantastic, helpful, friendly staff at the Nuneaton branch."
"The staffs at Halfords Nuneaton were very kind and helpful who came and asked me if I needed some help finding anything."
"Thank you Jay and your work colleagues for your very helpful service, which means I can get my bike straight back on the road."
Cons:
"Like guy said below. They don't answer any calls!"
"Shocking customer service. Only went there for a set of spark plugs for my Peugeot 208... Left there feeling like I’d totally wasted my time."
"Untrained and arrogant staff."
"First of all, I wasted my time waiting for the repair in this store and when I checked with them they turned me away, a total waste of time and horrible customer service."
"No communication between associates."
"Poor Customer service."
"Didnt get any acknoledgement, staff looked miserable and got no apology for keeping us waiting."
Product & Service Quality
Pros:
"Had exactly the model Satnav I needed and price matched."
"Great selection of electric bikes to suit all needs, great after service and free checks."
"The Professional range is particularly worth a look as the tools are really good quality for a reasonable price."
"Halfords Nuneaton have just supplied and fitted my dashcam from placing my order to having it fitted the service was excellent."
"Covid guidelines were followed by all staff and the store was clean with hand gel station and social distancing markers on the shop floor."
"Anna served me efficiently, finding the appropriate product for my reg and giving me three options at different price levels; she was pleasant and professional throughout."
"Excellent customer service. Picked up some accessories for my grandsons bike which were fitted while we waited, even though I did not make an appointment."
Cons:
"Had over 200 pounds worth of work done and parts replaced with 2 months completely broken leaving me with a choice of paying upto 600 pounds to fix or a new bike."
"Had a new tyre 2 weeks ago and the inner tube went again 2 days ago."
"Had a DAB Radio fitted at the Nuneaton store. Within a week a wire had fallen out from under the dashboard."
"Its had 4 inner tubes replaced and had to pay for them as they are also not under guarantee."
"Utter waste of time and money. Son spent over £100 on the top standard bike service... his gears were still slipping nearly causing an accident in rush hour traffic."
"Guys had no clue what they were doing. Couldn't fit one of the bulbs and fitted the other facing downwards so I basically had zero visibility in the dark."
"Booked in for 2 weeks for a DPF clean then 2 hours before it was due to go in I get a call to say they don’t have any flush."
Staff Competence
Pros:
"Thanks James, excellent employee."
"Ben was so friendly and helpful. He answered all our queries which were probably a million and was very patient."
"I trust Halfords with my money, and more importantly my safety."
"Fantastic, helpful, friendly staff at the Nuneaton branch."
"A team member called Stephen was so helpful and friendly."
"Superb level of professional customer service provided by Sadie."
"The guys at Halfords went above and beyond to help me, they even went and got the part I needed while I waited in my car."
Cons:
"When I went to take delivery of my cycle, I was not given any information about the cycle and delivered with just paper work, which I am not satisfied with."
"Staff is very treacherous to customer. I had hard emergency situation with car and was unable to move somewhere else."
"Rubbish customer service all I asked for was information on a jump pack the women (Kerry) didn't even know what I was talking about over the phone."
"Staff have poor knowledge of cycles and parts. Was supplied wrong parts on 2 occasions."
"I know the younger are learning. But 4 standing round chatting not helping doesn't help."
"It is frustrating that you can’t get through to shop at Nuneaton but have to go through call centre."
"My partner spent 2hrs to have 2 brake light bulbs fitted they said they could only fit one, 4 people came and tried all kids didn't have a clue."