Sarasas Restaurant Hayes Reviews Summary

Customer Service

Pros:

• "The staff were friendly and the service was good."
• "Efficient service, good house wine."
• "The staff is friendly and the service is prompt."
• "Staff and service are excellent."
• "The service was really very good though the restaurant was really very busy."
• "We are always well looked after when we are dinning here by Piyush and the entire team."
• "Today we were served by Azizul. As always he provided first class service."

Cons:

• "The worst restaurant I have tried. They don't how to treat the customers, staff is rude and so is the manager."
• "Extremely rude manager."
• "Zero customer care, zero professionalism."
• "Staff don't care when you ask what's taking so long."
• "The waiter in charge gave awful customer service."
• "The management treats you like they are doing you a favour by serving you."
• "Manager was rude and refused my offer to pay 50% for that single dish despite spending lots on other dishes/drinks."

Food Quality

Pros:

• "Tickle your taste buds with sumptuous Indian food."
• "The wide variety of chutneys and the sambhar have pure Indian taste."
• "The soaked Vadai (3 pieces) and Papdi Chat starters we had were absolutely 💯 percent gorgeous!"
• "The entire food is freshly prepared and served with great care."
• "Food was fabulous, must go place ...."
• "Fabulous, authentic cuisine with a great vegetarian selection."
• "Food is very good and tastes brilliant."

Cons:

• "The food was not worth the money and it tasted rubbish even though the food looked ok."
• "It was just terrible, straightway I had vomit 🤮.. I feel so bad and yuck 🤢... please stay away from this place they just giving may be old food with hair in."
• "Awful food. Very spicy lots of red chillies but not tasty."
• "Food was not fresh. The vegetables on the masala papad tasted old."
• "The madras dishes that we ordered were bland and tasted like there was too much curry powder added to it."
• "Food is not that great.. ordered mutton fry and it was just small bits of mutton that you would find in rolls or kotthu roti .. briyani and south Indian thaali there is no flavour ..."
• "The food was bland and a little undercooked."

Ambience

Pros:

• "Visited the restaurant after 4 years the management changed and the ambience changed. It has become a great place."
• "Bollywood songs playing in the background increases the vibe of the place."
• "The place has a nice ambience."
• "Restaurant has been done up very nicely."
• "A very beautiful restaurant, a very warm and welcoming ambience."
• "The restaurant has been revamped and has a lovely new modern decor."
• "Ambiance was warm.. Very lovely place to bring your friends/family."

Cons:

• "Where we were seated, the family next to us were extremely loud."
• "The rise of prices does not reflect on the ambiance and demographics."
• "We have been to Sarasas many times in the past and the experience has been fine. But recently they seem to have increased the seating capacity so there is literally no space to walk."
• "The dine in area of the restaurant is very tightly packed with diners sitting virtually back to back."
• "Most of the things we wanted to eat on the menu were not available which was disappointing."
• "The food was okay nothing great. Loud table behind us making lots of noise and nobody told them to keep ot civil and quiet as its not a party hall."
• "They also have a party hall which can be used for hosting a small function."

Value for Money

Pros:

• "Affordable price it won't dig a hole in your pocket to be honest."
• "The food is so fresh and excellent value for money."
• "Food is really nice and reasonably priced."
• "Not too expensive like other 'fake' Indian restaurants."
• "The portions are huge and value for money."

Cons:

• "Food is decent nothing exceptional, ambience is good and staff are helpful. But way overpriced, rip-off!"
• "Very expensive as compare to other South Indian shop and also service is very slow."
• "Its incredibly expensive compared to other restaurants however its a very demanding and busy restaurant so I can understand why."
• "Shocked to see the prices are equal to Michelin starred Mayfair restaurants."
• "I paid 10 quid for four sheekh which was very small size."
• "Very good service although it doesn't warrant the 10% service charge for 3 people."
• "Little on the pricey side and then there's service charge."