wagamama exeter Reviews Summary

Food Quality

Pros:

• "The food is delicious and it's great that it comes out as it is ready!"
• "Was a good experience, food was delicious, arrived quickly and was exceptional quality for price."
• "Food was excellent so many tastes, flavours and smell is always amazing when passing!!"
• "Food was superb without equal."
• "Quick, good, addictive food."
• "The food quality stood out remarkably."
• "Food is always hot and fresh and so much varied choice!"

Cons:

• "Rude staff. Long waits."
• "Food was okay quality. But chicken skewers were essentially Sainsbury's party food items."
• "But the food has become bland, and tasteless."
• "The chicken was very dry, I couldn't even get a bite. Rice was overcooked."
• "It was tasteless! No broth and noodles overcooked."
• "Went there recently and ordered wagamama ramen It was Not pleasant and I Got food Poisoning."
• "9/10 times the food is far below an acceptable standard & tastes nothing like it does at other branches."

Service

Pros:

• "The staff are always happy to assist moving benches and seats for wheelchair users."
• "The staff were very friendly and we're quick to sit us at a table."
• "The staff are all really helpful, smiley and happy to help you."
• "The staff were extremely polite, helpful and knowledgeable regarding the menu."
• "Our server Becca was the goat and really helped us settle in."
• "Server was very attentive, everything arrived promptly from drinks to mains."
• "The waiting staff were attentive and friendly."

Cons:

• "I tried to get a delivery, unfortunately as I was putting the payment through I realised it had the wrong house number."
• "Won’t be going back."
• "Despite the long queues trailing down the street, food was OK and staff couldn’t keep up with the orders coming through."
• "Rude staff. Long waits."
• "Really poor service."
• "Very disappointed in the level of service offered by wagamamas."
• "The service and staff attitude is become terrible."

Ambience

Pros:

• "Nicely distanced from other diner's felt very safe."
• "The ambience is friends and chatty. Can get quite loud on weekends."
• "This cozy restaurant has left the best impressions! Delicious dishes, beautiful presentation, and wonderful dessert."
• "Atmosphere throughout the restaurant was buzzing with food excitement, happy faces on every table."
• "Even with social distancing at the minute, the outside dinning environment was perfect!"
• "The atmosphere is always good, very clean premises."
• "The atmosphere was very welcoming, with families eating out after school and couples and groups."

Cons:

• "Nice atmosphere not particularly relaxing as we could see 8 chefs slaving away in close proximity."
• "Overall cleanliness is shocking - this place isn’t what it used to be."
• "Extremely uncomfortable seating -- tables are too close together, people are packed in."
• "It was very busy and load and hence ambience wasn’t great."
• "Room was very loud... might be an problem for those with sensory issues."
• "I was quite uncomfortable at how busy and packed it was."
• "An oddly slippery floor was a notable exception."

Customer Care

Pros:

• "Greated and seated straight away. I have a severe gluten allergy and was really looked after."
• "The manager who seated us and took our orders was amazing, some of the best customer service I've encountered in a very long time!"
• "Welcoming, professional staff, the food was served super quick and new payment option by scanning a QR code makes things soo much easier."
• "Absolutely brilliant! Firstly I would like to mention what an absolute pleasure to meet the manager who goes by Karol 5* to this man!"
• "The staff were also very welcoming and kind."
• "Brilliant!! I have food allergies which make it difficult to choose from a menu when dining out. Not for these guys. Talked through everything and made me up a lovely dish of food."
• "Really excellent service; there was a huge queue but the servers came out to speak with us and were so friendly."

Cons:

• "FOOD POISONING. Have lost 3 days of work due to their negligent cooking with the chicken ramen meal. Manager doesn't seem interested in helping."
• "Disappointed that half the meal ordered was missing."
• "Manager didn't seem to care after they took it off our bill, other than if we had an allergy."
• "Very disappointed in the customer service from Wagamamas, and won’t be ordering again."
• "Sorry to say not great this time. Service was super slow, it was busy but we waited nearly 45 for 50% of our food to come out, drinks were slow too."
• "Tried to get numerous staff attention who were standing around talking & I was ignored for 10 minutes."
• "Forcing the door closed in customers faces without explaining why is shocking customer service, as is making those who are in wheelchairs wait outside in the freezing cold & children in pushchairs too."